Operations Manager (On-Site)

First American; Fort Mill (SC); On-site; USD 75,000 - 126,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen erfahrenen Manager für Cash-Operationen, der die täglichen Abläufe leitet und sicherstellt, dass alle Mitarbeiter auf höchste Servicequalität hinarbeiten. In dieser Rolle sind Sie verantwortlich für die Umsetzung von Richtlinien, die Überwachung der Teamleistung und die Entwicklung strategischer Pläne. Sie werden Teil einer inklusiven und vielfältigen Kultur, die kontinuierliche Innovation und persönliche Entwicklung fördert. Wenn Sie eine Leidenschaft für Führung und Exzellenz im Kundenservice haben, ist dies die perfekte Gelegenheit für Sie.

Benefits

Medizinische Versicherung

Zahnversicherung

Sehversicherung

401k

PTO

Krankheitsurlaub

Mitarbeiteraktienkaufplan

Qualifications

• 5-7 Jahre relevante Erfahrung, davon 3-5 Jahre in einer Führungsposition.
• Starke Fähigkeiten im Beziehungsaufbau und Projektmanagement.

Responsibilities

• Leitet die täglichen Cash-Operationen und stellt die Einhaltung der Verfahren sicher.
• Überwacht die Teamleistung und gibt Feedback zur Verbesserung.

Skills

Projektmanagement

Strategische Planung

Beziehungsaufbau

Kommunikationsfähigkeiten

Führungskompetenz

Education

Bachelor-Abschluss oder gleichwertige Erfahrung

Job description

Who We Are

ServiceMac is a new sub-servicing entity backed by some of the leading practitioners of the mortgage servicing industry. ServiceMac is focused on providing superior technology, products, and services for the mortgage and real estate industries backed by highly personalized service and support. Through continuous innovation and acquisition, our offerings comprise personalized solutions that span the mortgage continuum and enhance security, compliance, customer satisfaction, and profitability. Our inclusive, people-first culture has earned our company numerous accolades, including being named to the Fortune 100 Best Companies to Work For list for ten consecutive years. We have also earned awards as a best place to work for women, diversity, and LGBTQ+ employees, and have been included on more than 50 regional best places to work lists. First American will always strive to be a great place to work, for all.

What We Do

Manages the day-to-day Cash Operations in compliance with established procedures for the organization. Participates in developing, interpreting, and implementing policies and procedures. Ensures employee conformance to established practices and proper training of staff. Prepares related reports and audits current procedures to monitor efficiency of operations. Instills the notion within all employees at all levels of the organization that the business unit's primary goal is to provide the highest quality service possible to all customers.

Key Responsibilities

• Manages work activities and operations of a functional area or department
• Provides oversight and direction to team members
• Influences outcomes and assures that all employees within area of responsibility are working towards a common goal
• Participates in the decision-making process of cash management operations
• Responsible for adherence to operating budget guidelines regarding all expenses
• Supports team initiatives and new process implementation
• Works with team members to develop and monitor individual and departmental goals, providing guidance
• Monitors team and agent performance, collaborating with direct managers to address non-performance, including termination recommendations
• Writes and conducts employee performance reviews, providing ongoing feedback and coaching
• Provides input to operational plans, ensuring they align with broader strategies

Qualifications

• Bachelor's degree or equivalent experience
• 5-7 years of related experience
• 3-5 years in a supervisory or management role
• Strong relationship-building skills at Middle Management level
• Effective project management and strategic planning skills
• Excellent interpersonal and communication skills
• Proven ability to lead complex projects and influence change

Salary Range

$75,375 - $125,600 annually, based on factors such as experience, knowledge, skills, and location.

What We Offer

Our People First Culture celebrates diversity, equity, and inclusion. We support bringing your whole self to work. We offer a comprehensive benefits package including medical, dental, vision, 401k, PTO, sick leave, and other benefits like an employee stock purchase plan.