Operations Manager, Nu Stadium

Delaware North; Miami (FL); On-site; USD 66,300 - 89,500; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus

Paid vacation days and holidays

Paid parental bonding leave

Tuition reimbursement

Job summary

Delaware North is looking for an Operations Manager at Nu Stadium in Miami, Florida. This role is crucial for overseeing both concessions and commissary operations. Candidates should possess at least seven years of experience in high-volume environments, with a strong focus on guest service and team leadership. The position offers a base salary range of $66,300 - $89,500 annually, alongside a comprehensive benefits package including medical insurance and 401(k) match.

Qualifications

• Minimum of seven years' experience in a high-volume environment, preferably in sports and entertainment.
• Strong knowledge in concessions and commissary with previous supervisory experience.
• Ability to lead a team effectively and commitment to guest service.

Responsibilities

• Oversee day-to-day operations, managing concessions and commissary operations.
• Implement a service and management philosophy for team members.
• Responsible for scheduling, training, and development of team members.

Skills

High-volume environment experience

Leadership and team management

Strong guest service commitment

Excellent communication skills

Concessions and commissary knowledge

Job description

Opportunity

Delaware North Sportservice is searching for an Operations Manager to join our team at Nu Stadium at Miami Freedom Park in Miami, Florida. As an Operations Manager, you will oversee both concessions and commissary at one of our premier locations. If you are a seasoned hospitality professional looking for your next adventure in a company that can offer career growth and diverse opportunities, apply today to join our team.

Pay

Minimum – Anticipated Maximum Base Salary: $66,300 - $89,500 / year. In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. This advertised pay range represents what we believe at the time of this job posting that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What We Offer

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Contribute to the growth and profitability of the business, with management oversight for day-to-day operations, managing all concessions and commissary operations at the location, ensuring quality standards are maintained in terms of product, service, safety, and sanitation
• Implement and maintain a service and management philosophy that guides team members
• Responsible for scheduling, training, and development of team members
• Maintain policy standards, culture of accountability, and responsibility
• Research and develop new policies and procedures, controlling policies that elevate service standards
• Respond to client requests and ensure alignment with company standards
• Manage the process for ordering and maintaining all inventories, cost control efforts for labor, and waste management

More About You

• Minimum of seven years' experience in a high-volume environment, preferably in sports and entertainment
• Strong concessions, commissary knowledge, and previous experience supervising
• Experience in effectively leading a team and commitment to guest service
• Excellent written and verbal communication skills
• Adaptable, able to manage their own time as well as the time of others

Who We Are

Nu Stadium is a state-of-the-art soccer stadium and entertainment destination in South Florida, opening in 2026 as the future home of Inter Miami CF. Delaware North will lead stadium concessions and premium food and beverage services, delivering innovative culinary experiences that celebrate Miami’s vibrant culture while elevating classic stadium favorites. The venue will host world-class soccer matches, concerts, and live entertainment year-round.

Equal Employment Opportunity Statement

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.