Operations Manager

Delaware North at Miami Freedom Park; Miami (FL); On-site; USD 66,300 - 89,500; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with up to 4% company match

Annual performance bonus

Paid vacation days and holidays

Tuition reimbursement

Friends-and-family discounts

Job summary

Delaware North at Miami Freedom Park is seeking an Operations Manager to oversee both concessions and commissary operations at Nu Stadium in Miami, Florida. The role requires a seasoned hospitality professional with at least seven years of experience in a high-volume environment. Responsibilities include management oversight for daily operations, staff training, and maintaining quality standards. Benefits include comprehensive medical insurance, 401(k) matching, and an annual performance bonus. Join us for a rewarding career with opportunities for growth.

Qualifications

• Minimum of seven years’ experience in a high-volume environment, preferably in sports and entertainment.
• Strong concessions and commissary knowledge.
• Experience in effectively leading a team and commitment to guest service.

Responsibilities

• Oversee day-to-day operations of concessions and commissary.
• Implement service and management philosophy.
• Responsible for scheduling, training, and development of team members.
• Manage inventory and cost control efforts.

Skills

Operations management

Guest service

Communication skills

Team leadership

Job description

The opportunity

Delaware North Sportservice is searching for an Operations Manager to join our team at Nu Stadium at Miami Freedom Park in Miami, Florida. As an Operations Manager, you will oversee both concessions and commissary at one of our premier locations. If you are a seasoned hospitality professional looking for your next adventure in a company that can offer career growth and diverse opportunities, apply today to join our team.

Pay

Minimum – Anticipated Maximum Base Salary: $66,300 – $89,500 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/benefits/.

What we offer

At Delaware North, we care about our team members’ personal and professional journeys. These are just some of the benefits we offer:

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

What will you do?

• Contribute to the growth and profitability of the business, with management oversight for day-to-day operations, managing all concessions and commissary operations at the location, ensuring quality standards are maintained in terms of product, service, safety, and sanitation
• Implement and maintain a service and management philosophy that guides team members
• Responsible for scheduling, training, and development of team members
• Maintain policy standards, culture of accountability, and responsibility
• Research and develop new policies and procedures, controllingpolicies that elevate service standards
• Respond to client requests and ensure alignment with company standards
• Manage the process for ordering and maintaining all inventories, cost control efforts for labor, and waste management

More about you

• Minimum of seven years’ experience in a high-volume environment, preferably in sports and entertainment
• Strong concessions, commissary knowledge, and previous experience supervising
• Experience in effectively leading a team and commitment to guest service
• Excellent written and verbal communication skills
• Adaptable, able to manage their own time as well as the time of others