Operations Manager - Mobile Response

OhioGuidestone; Cleveland (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Join OhioGuidestone in a pivotal role within Mobile Response Stabilization Services, where you'll ensure quality assurance and program evaluation in behavioral health. With a commitment to excellence, you'll support crisis care initiatives across Ohio, making a significant impact in the community. Ideal candidates have a strong background in social work or related fields, with a passion for helping others and improving service delivery.

Benefits

NEW higher pay rates

Clear career ladder for development path

Competitive medical benefits

Free CEU trainings

10 paid holidays

Flexible work schedules

401(k) with employer match option

Employment Assistance Program (EAP)

Free licensure supervision

Recognition and rewards

Qualifications

• 3+ years’ experience in quality assurance, program evaluation, or clinical supervision within behavioral health.
• Knowledge of MRSS model or similar community-based crisis interventions.
• Familiarity with OhioMHAS guidelines and Medicaid billing.

Responsibilities

• Ensure MRSS model is implemented with fidelity and in accordance with applicable rules.
• Conduct fidelity reviews and ensure services meet Medicaid requirements.
• Collaborate with leadership to develop and implement corrective action plans.

Skills

Analytical skills

Interpersonal skills

Organizational skills

Discretion and judgment

Education

Bachelor's degree in social work, public health, psychology, or related field

Master's degree (preferred)

Tools

Microsoft Office Suite

Electronic health records

Job description

Be the calm in the crisis – join Ohio’s expansion of Mobile Response Stabilization Services! For over 160 years, OhioGuidestone has stood strong in our commitment to meet the evolving needs of Ohio’s communities. Now, as the state expands access to Mobile Response and Stabilization Services (MRSS), we’re proud to be on the frontlines of this next chapter in behavioral health.

MRSS is a fast, flexible, and compassionate approach to crisis care — and we’re building dedicated teams in multiple counties across Ohio. If you’re ready to bring calm to crisis, connect families with vital resources, and be part of a movement that meets people where they are, we want to meet you. Your Story. Our Mission. A Perfect Match!

Essential Functions:

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
• Ensure MRSS model is being implemented with fidelity and in accordance with applicable rules and regulations.
• Conduct fidelity reviews, including participation in site visits and documentation audits.
• Ensure services meet Medicaid and contract requirements.
• Collect, analyze and report data related to service delivery, outcomes, and engagement timelines.
• Track and report progress on contract-defined performance metrics
• Review and monitor DMS dashboards or scorecards to visualize program progress across the agency with all providers within the region.
• Meet regularly with all providers within the region to review outcomes and metrics for quality improvement opportunities, data trends and stakeholder feedback.
• Collaborate with leadership to develop and implement corrective action plans
• Develop and maintain a Quality Improvement Plan for MRSS operations
• Participate in statewide meetings with communication from OhioMHAS, the COE, the MRSS Call Center and other team members as needed.
• Validate that clinical interventions and crisis response documentation is timely and aligns with service expectations.
• Liaise with funders, community partners, and internal leadership on quality-related matters.
• Provide regular updates to the Regional MRSS leadership and PQI Committee.
• Support preparations for external audits, site visits, and accreditation reviews as necessary.
• Monitor incident reports and adverse events for patterns and follow up
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrate positive leadership, promote a team-based work environment and a culture of belonging.
• Present the Agency in the most positive light with all internal and external contacts.

MRSS Site Operations Located in: Cleveland OH, Berea OH, New Philadelphia OH, Licking County, Delaware County,

Education/Experience:

• Bachelors degree in social work, public health, psychology, or related field (Master’s preferred)
• 3+ years’ experience in quality assurance, program evaluation, or clinical supervision within behavioral health.
• Experience with children’s crisis services or mobile response preferred.

Qualifications:

• Mission driven; strong desire to make an impact
• Strong analytical and data interpretation skills.
• Knowledge of MRSS model or similar community-based crisis interventions.
• Familiarity with OhioMHAS guidelines, Medicaid billing, and fidelity tools.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Ability to customarily and regularly exercise discretion and good professional judgment
• Strong organizational skills; able to handle multiple priorities with strict attention to detail and perform work independently.
• Effective computer literacy skills, including Windows applications, Microsoft Office Suite, and electronic health records, etc.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.

Benefits include:

• NEW higher pay rates
• Clear career ladder for development path in various roles
• Competitive medical benefits includinga zero-cost monthly option for employee or employee + children!
• Free CEU trainings
• 10 paid holidays; three are exchangeable
• Flexible work schedules to support work/life balance
• Flexible work opportunities to support varying career paths, job roles, intern to hire, and locations
• 401(k) with employer match option
• Employment Assistance Program (EAP)
• Free licensure supervision
• Recognition and rewards

At OhioGuidestone we care about the health and safety of our employees. OhioGuidestone requires applicants to complete a pre-employment screening process upon receipt of an offer of employment. We require and cover the cost of a fingerprint background screening, physical, Tuberculosis test, and drug screen after an employment offer is made. Any employment offer is contingent upon receipt of all satisfactory pre-employment screenings.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Qualifications

Education

Required

Bachelors or better.

Preferred

Masters or better.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.