Operations Manager- Midland Location

Mainstay-Suite; Midland (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

Mainstay-Suite in Midland, TX is seeking an Operations Manager responsible for the Front Office, Housekeeping, and Food and Beverage departments. You will ensure guest satisfaction, maintain service quality, control costs, and support the General Manager with day-to-day hotel operations in a hands-on leadership role.

The role requires prior front office management and supervisory experience in a hotel, strong communication, financial awareness, and the ability to work mornings, nights, weekends,

Qualifications

• Four year college degree preferred.
• Two years front office management experience in a hotel preferred.
• Proficient with hotel sales, revenue management and A/R billing.
• Previous supervisory experience in a hotel required.
• Must have a valid driver’s license from the applicable state.
• Must be able to work mornings, nights, weekends, and holidays as dictated by hotel business levels.
• Must convey information clearly, both oral and written.
• Must maintain composure and objectivity under pressure.
• Must understand financial information and basic arithmetic.

Responsibilities

• Approach guests and team members in a friendly, service-oriented manner.
• Know and enforce department policies, communicating them fairly to staff.
• Respond to guest requests, problems, complaints and accidents promptly and courteously.
• Motivate, coach, counsel and discipline team members.
• Develop team morale and ensure staff training completion.
• Maximize room revenue and occupancy by reviewing status daily.
• Interview and recruit a diverse, competent staff.
• Familiarize with HR policies, I-9s, E-Verify, Workers’ Compensation, training, etc.
• Ensure no-show revenue is maximized through accurate billing.
• Assist with payroll and other duties as assigned.

Skills

Front office management

Supervisory experience

Communication skills

Financial literacy

Driver's license

Education

Four Year College Degree preferred

Tools

A/R billing

Revenue management

Job description

Job Summary:

The Operations Manager, in the Midland location,is responsible for ensuring the operations of the Front Office, House Keeping, and Food and Beverage Departments are in an attentive, friendly, efficient and courteous manner, providing all guests with quality service prior to and throughout their stay, controlling costs and minimizing expenses. This is a hands on management position that assists the General Manager with the day to day operations of the hotel.

Qualification Summary:

Education & Experience:

• Four Year College Degree is preferred.
• Two years front office management experience in a hotel preferred
• Proficient with hotel sales, revenue management and A/R billing
• Previous supervisory experience in a hotel required
• Must have a valid driver’s license from the applicable state
• Must be able to work mornings, nights, weekends, and holidays as dictated by hotel business levels
• Must be able to convey information and ideas clearly, both oral and written
• Must maintain composure and objectivity under pressure
• Must be able to work with and understand financial information and data, and basic arithmetic function

Duties and Functions:

• Approach all encounters with guests and team members in a friendly, service-oriented manner
• Have knowledge and understanding of department policies and procedures, and communicate and enforce all policies fairly and consistently with staff
• Respond to all guest requests, problems, complaints and/or accidents presented at the Front Desk or through reservation, comment cards, letters and/or phone calls in an attentive, efficient, and courteous manner
• Motivate, coach, counsel and discipline all team members
• Develop team member morale and ensure all team members are fully trained
• Maximize room revenue and occupancy by reviewing status daily
• Have effective interviewing skills, and be able to recruit a diverse staff of competent personnel
• Be familiar with Human Resources: policies and procedures, I-9s and E-Verify, proper documentation, Workers’ Compensation, training, etc.
• Ensure no-show revenue is maximized through consistent and accurate billing
• Assist with or process payroll
• All other duties as assigned by management