Operations Manager: Member Experience & Growth

High Capacity Leaders; Searcy (AR); On-site; USD 70,000 - 90,000; Full time

Job summary

High Capacity Leaders is seeking an organized, hands-on Operations Manager to turn priorities into clear action plans and keep day-to-day operations running smoothly.

The role collaborates with leadership to coordinate the team, improve processes, manage timelines, and ensure members receive an exceptional experience. Successful candidates will bring people leadership and operational experience in a growth environment.

Qualifications

• Approximately 3–5 years of experience in business operations, project management, or a related role, including experience leading a team or coordinating cross‑functional work.
• Demonstrated success managing projects, tracking budgets, improving processes, and keeping teams on schedule.
• Strong communication skills and confidence working with business owners and senior executives.
• A leadership style grounded in accountability, sound judgment, service, and developing others.
• Comfort managing daily details, prioritizing competing needs, and escalating decisions when appropriate.
• Discretion when handling confidential business and member information.

Responsibilities

• Turn leadership’s priorities into project plans, assignments, timelines, and measurable operational goals.
• Coordinate day-to-day team workflows, clarify responsibilities, follow up on deliverables, and support team development.
• Oversee the member experience, including onboarding, communication, engagement, renewals, and service standards.
• Coordinate with membership, marketing, sales, and event teams to keep HCL programs and member commitments on schedule.
• Build processes and systems that support growth while maintaining a personal, responsive member experience.
• Track operational expenses against approved budgets, coordinate vendors and resources, and flag budget needs to leadership.
• Maintain operational reports on membership activity, retention, satisfaction, project progress, and expenses, highlighting issues and opportunities for leadership.
• Develop strong relationships with mentors, partners, vendors, and executive-level members.
• Identify operational challenges and lead improvements that strengthen execution and team effectiveness.

Job description

High Capacity Leaders is seeking an organized, hands-on Operations Manager to turn priorities into clear action plans and keep day-to-day operations running smoothly.

The role collaborates with leadership to coordinate the team, improve processes, manage timelines, and ensure members receive an exceptional experience. Successful candidates will bring people leadership and operational experience in a growth environment.