Operations Manager, Madisons

Old Edwards Hospitality Group; Highlands (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

Old Edwards Hospitality Group seeks an Operations Manager to oversee restaurant operations, set up meal periods, manage service, and drive concept development with emphasis on quality and guest satisfaction. You will supervise staff, handle hiring, training, coaching, and performance reviews, reporting to F&B leadership.

The role requires strong inventory, payroll, and scheduling control, plus hands-on management of service, table settings, and vendor procedures.

Qualifications

• Supervisory experience required.
• Knowledge of food and beverage operations and preparation.
• Must be able to work under stress and in high-pressure situations.

Responsibilities

• Set up each meal period and manage service.
• Create concepts and innovate in the department.
• Supervise staff, hiring, training, and performance reviews.
• Maintain inventory, payroll, scheduling, and cost control.
• Attend weekly meetings and manage guest issues per policy.

Skills

Staff supervision

Budget control

Customer service

Team collaboration

Communication in English

Education

High School Diploma/GED

Tools

Microsoft Office (Word, Excel, Outlook)

Job description

The Operations Manager oversees all aspects of the restaurant. This involves setting up each meal period, managing service, creating concepts, and innovating the department with a focus on detail, quality, and customer service. The Operations Manager also assists in supervising staff, handling hiring, training, coaching, disciplining, and performance reviews on a regular basis. Reporting directly to the Assistant F&B Director and F&B Director, the role involves maintaining high standards and ensuring overall efficiency.ResponsibilitiesAchieve budgeted food, beverage, and labor salesMaximize profitability by controlling costs and ensuring quality serviceMaintain control of restaurant inventory, including china, cutlery, glassware, and equipmentOversee annual/quarterly inventory projects and submit budget requests on timeComplete accurate payroll and tips processingCreate and manage weekly schedules and daily plans of actionSupervise daily outlet operations, meal preparation, and serviceInspect and ensure proper table settings, cleanliness, and organizationFollow proper purchasing and requisition proceduresMaintain records for equipment, monthly stock inventory, labor, and food costsAttend and participate in weekly BEO meetings, providing recaps of outlet eventsManage staff morale, appearance, and training; handle guest issues per company policyOther duties and responsibilities may be assigned at the discretion of the Food and Beverage DirectorA degree in hospitality or business management is an asset but not requiredSupervisory experience is requiredKnowledge of food and beverage operations and preparation is required with a good focus on wineThe ability to work well with a large group of people in a team environment is requiredMust be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory resultsMust maintain composure and objectivity under pressureMust have ability to work a flexible schedule including nights, days, weekends and holidaysExcellent communication and guest relation skills in EnglishMust be effective at listening to, understanding and clarifying concerns and issues raised by team members and guestsMust have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram formEssential duties require long periods of standing and walking as well as frequent reaching and kneeling, pushing, pulling, carrying, lifting and moving objects 50 lbs or moreDuties are performed in both indoor and outdoor settings, with events often taking place in the elements in all four seasons. Events often involve loud music.High School Diploma/GED required. Some secondary schooling preferred. At least 2 years previous Accounting experience required.Must be organized, able to multi-task and customer service oriented. Must be proficient in all Accounting processes and procedures. Must be able to work independently and as part of a team.Must be proficient in Microsoft Office products such as Word, Excel and Outlook.Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.The employee is regularly required to use hands and fingers to type, write, file, etc. The employee is also regularly required to stand, walk the property, climb stairs and sit for periods of time. The employee must occasionally lift and/or move up to 50 pounds.