Operations Manager, Madisons

200main; Highlands (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

200main in Highlands, NC is seeking an Operations Manager to oversee all aspects of the restaurant. The role includes setting up each meal period, managing service, developing concepts, and driving departmental innovation with a focus on detail, quality, and customer service.

The position also involves supervising staff, handling hiring, training, coaching, and conducting performance reviews, under the direction of the F&B Director. Strong leadership and communication in English are essential.

Qualifications

• High school diploma or GED required; some college preferred.
• Minimum 2 years accounting experience; strong numeric skills.
• Supervisory experience required; ability to lead a team.

Responsibilities

• Achieve budgeted food, beverage, and labor sales.
• Maximize profitability by controlling costs and ensuring quality service.
• Maintain inventory control for china, glassware, and equipment.
• Prepare weekly schedules and action plans; manage service flow.
• Oversee payroll and tips processing; ensure accurate records.
• Supervise staff and guest relations; handle issues per policy.
• Participate in weekly BEO meetings and report outlet events.

Skills

Supervisory experience

Teamwork

Guest relations

Communication skills

Accounting experience

Microsoft Office

Excel

Word

Outlook

Education

High School Diploma/GED

Some college preferred

Hospitality/business mgmt asset

Tools

Microsoft Office

Job description

Job Details: Job Location: Highlands, NC 28741, The Operations Manager oversees all aspects of the restaurant. This involves setting up each meal period, managing service, creating concepts, and innovating the department with a focus on detail, quality, and customer service. The Operations Manager also assists in supervising staff, handling hiring, training, coaching, disciplining, and performance reviews on a regular basis. Reporting directly to the Assistant F&B Director and F&B Director, the role involves maintaining high standards and ensuring overall efficiency.

Responsibilities

• Achieve budgeted food, beverage, and labor sales
• Maximize profitability by controlling costs and ensuring quality service
• Maintain control of restaurant inventory, including china, cutlery, glassware, and equipment
• Oversee annual/quarterly inventory projects and submit budget requests on time
• Complete accurate payroll and tips processing
• Create and manage weekly schedules and daily plans of action
• Supervise daily outlet operations, meal preparation, and service
• Inspect and ensure proper table settings, cleanliness, and organization
• Follow proper purchasing and requisition procedures
• Maintain records for equipment, monthly stock inventory, labor, and food costs
• Attend and participate in weekly BEO meetings, providing recaps of outlet events
• Manage staff morale, appearance, and training; handle guest issues per company policy
• Other duties and responsibilities may be assigned at the discretion of the Food and Beverage Director

Qualifications

• A degree in hospitality or business management is an asset but not required
• Supervisory experience is required
• Knowledge of food and beverage operations and preparation is required with a good focus on wine
• The ability to work well with a large group of people in a team environment is required
• Must be able to work well in stressful, high-pressure situations including the ability to handle guest complaints and disputes and resolve them to satisfactory results
• Must maintain composure and objectivity under pressure
• Must have ability to work a flexible schedule including nights, days, weekends and holidays
• Excellent communication and guest relation skills in English
• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests
• Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form
• Essential duties require long periods of standing and walking as well as frequent reaching and kneeling, pushing, pulling, carrying, lifting and moving objects 50 lbs or more
• Duties are performed in both indoor and outdoor settings, with events often taking place in the elements in all four seasons. Events often involve loud music.
• High School Diploma/GED required. Some secondary schooling preferred. At least 2 years previous Accounting experience required.
• Must be organized, able to multi-task and customer service oriented. Must be proficient in all Accounting processes and procedures. Must be able to work independently and as part of a team.
• Must be proficient in Microsoft Office products such as Word, Excel and Outlook.
• Must have ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
• The employee is regularly required to use hands and fingers to type, write, file, etc. The employee is also regularly required to stand, walk the property, climb stairs and sit for periods of time. The employee must occasionally lift and/or move up to 50 pounds.