Operations Manager: Lean Leader & Team Growth

LiftOne; Greensboro (NC); On-site; USD 60,000 - 90,000; Full time

Job summary

LiftOne is seeking an Operations Manager to direct customer service activities across the shop and field. You will lead and develop technicians, ensure safety and quality, and drive profitability through effective supervision of service operations.

The role emphasizes lean practices, performance metrics, and collaboration with site leadership to achieve continuous improvement and growth opportunities within the organization.

Qualifications

• Bachelor's degree required or equivalent combination of education and experience.
• Proven leadership experience with a strong track record of results.
• Excellent verbal and written communications skills.

Responsibilities

• Direct and coordinate customer service activities across shop and field.
• Lead, coach and develop technicians and service personnel.
• Ensure safety, quality, delivery, and cost metrics meet targets.
• Participate in lean management and continuous improvement initiatives.
• Prepare schedules and manage staffing for service operations.

Skills

Leadership

Communication

Problem solving

Presentation

Lean thinking

Education

Bachelor's degree

Tools

Salesforce

SAP

ServiceMax

Job description

LiftOne is seeking an Operations Manager to direct customer service activities across the shop and field. You will lead and develop technicians, ensure safety and quality, and drive profitability through effective supervision of service operations.

The role emphasizes lean practices, performance metrics, and collaboration with site leadership to achieve continuous improvement and growth opportunities within the organization.