Operations Manager: Lead Teams, Improve Delivery Outcomes

Amazon; Hollister (CA); On-site; USD 91,000 - 137,000; Full time

Job summary

Amazon is seeking an Operations Manager in Hollister, CA to lead and develop a team of salaried and hourly staff. You will drive safety, quality, attendance, and performance while delivering customer orders on time and to the right location.

You'll mentor a large workforce, manage cross-functional projects, and apply Lean/Six Sigma principles to improve productivity and efficiency. Flexibility to work weekends and overnight shifts is required.

Qualifications

• 3+ years of employee and performance management experience.
• Bachelor's degree or equivalent, or 2+ years of Amazon (blue badge/FTE) experience.
• Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays.
• Experience with performance metrics, process improvement or lean techniques.

Responsibilities

• Support, mentor, and motivate your salaried and hourly workforce.
• Lead large-scope projects with site and regional impact.
• Build and execute productivity plans through forecast reviews and load balancing.
• Manage safety, quality, productivity, and customer delivery promises.
• Collaborate with Safety, Engineering, Loss Prevention, Quality Assurance, HR to meet objectives.
• Lead and influence teams to improve efficiency using data-driven decisions.

Skills

Performance management

Leadership

Analytical skills

Customer service

Problem solving

Communication

Team building

Education

Bachelor's degree or equivalent

2+ years Amazon experience

Job description

Amazon is seeking an Operations Manager in Hollister, CA to lead and develop a team of salaried and hourly staff. You will drive safety, quality, attendance, and performance while delivering customer orders on time and to the right location.

You'll mentor a large workforce, manage cross-functional projects, and apply Lean/Six Sigma principles to improve productivity and efficiency. Flexibility to work weekends and overnight shifts is required.