Operations Manager: Lead Branch Operations & Growth

Clean Team, Inc.; Buffalo (NY); On-site; USD 60,000 - 65,000; Full time

Benefits offered by this job

Competitive salary

Leadership growth opportunities

Team-oriented environment

Company training and development

Long-term advancement potential

Direct impact on branch success

Job summary

Clean Team is seeking an experienced Operations Manager to lead daily branch operations in Buffalo, NY. You will oversee Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator, ensuring service excellence and adherence to labor budgets.

The ideal candidate is highly organized, capable of leading multiple teams, and comfortable making real-time operational decisions in a fast-paced environment. This role partners with the General Manager to drive growth and accountability.

Qualifications

• Previous management or operations leadership experience required.
• Experience in commercial cleaning, facility services, or service industries preferred.
• Strong leadership, communication, and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with scheduling, labor management, and employee accountability.
• Comfortable conducting inspections and customer-facing visits.

Responsibilities

• Lead and oversee all daily operations within the branch
• Supervise Area Managers, Site Managers, Support Techs, and Staffing Coordinator
• Ensure all customer locations receive scheduled service without interruption
• Monitor labor budgets, staffing levels, overtime, and operational costs
• Review employee timekeeping and labor reporting in Chronotek
• Conduct daily building inspections and customer follow-up visits
• Resolve customer concerns professionally and maintain strong customer relationships
• Train, retrain, and develop operational employees and leaders
• Coordinate staffing coverage for open shifts and emergency service needs
• Lead daily 4 PM Manager Meetings and hold leadership staff accountable
• Oversee Level Board accounts and ensure corrective action plans are completed
• Assist with recruiting, onboarding, employee documentation, and HR coordination
• Support start-up operations for new customer accounts
• Assist with inventory management, supply deliveries, and operational logistics
• Submit daily operational reports to the General Manager

Skills

Leadership

Operations management

Team supervision

Customer service

Problem-solving

Tools

Chronotek

Workforce management software

Reporting systems

Job description

Clean Team is seeking an experienced Operations Manager to lead daily branch operations in Buffalo, NY. You will oversee Area Managers, Site Managers, Support Technicians, and the Staffing Coordinator, ensuring service excellence and adherence to labor budgets.

The ideal candidate is highly organized, capable of leading multiple teams, and comfortable making real-time operational decisions in a fast-paced environment. This role partners with the General Manager to drive growth and accountability.