Operations Manager

cleanteamclean; Bay City (MI); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive salary

Leadership growth opportunities

Comprehensive training

Job summary

Clean Team in Bay City, MI is seeking an Operations Manager to lead daily branch operations, drive performance, and support regional growth. The role reports to the General Manager and emphasizes accountability, customer retention, and budget execution.

The ideal candidate is a decisive leader with strong organizational skills and a track record of managing cross-functional teams in a fast-paced environment. This on-site position offers growth opportunities and competitive compensation.

Qualifications

• Proven management or operations leadership experience in relevant sectors.
• Strong scheduling and labor management experience.
• Proficient with email, professional reporting systems, and workforce management software.
• Excellent communication and problem-solving skills; comfortable with customer-facing visits.
• Reliable transportation and the flexibility to support dynamic operational needs.

Responsibilities

• Leadership: Supervise Area Managers, Site Managers, Support Techs, and the Staffing Coordinator; lead daily 4 PM manager meetings.
• Service Delivery: Guarantee uninterrupted service across all locations and coordinate coverage for open or emergency shifts.
• Financial Management: Monitor labor budgets, manage overtime, and track costs; review timekeeping with Chronotek.
• Quality Assurance: Conduct daily building inspections, follow up with customers, resolve concerns, and manage corrective action plans.
• Branch Logistics: Assist with recruiting, onboarding, HR documentation, inventory management, and supply deliveries.

Skills

Leadership

Scheduling

Labor management

Reporting tools

Communication

Transportation

Flexibility

Tools

Chronotek

Workforce management software

Job description

Operations Manager Location: Bay City, MI

Schedule: Full-Time | Mid-Day Shift (11 AM to 8 PM) Flexible Scheduling as Business Dictates

About Clean Team

Clean Team is a growing commercial cleaning and facility services company committed to exceptional customer service, operational excellence, and dependable results. We prioritize strong leadership, accountability, and a supportive team culture. We are seeking a hands-on Operations Manager to lead daily branch operations, drive performance, and support regional growth.

Position Summary

The Operations Manager oversees branch performance and ensures service excellence across all customer accounts. Working closely with the General Manager, this role drives employee accountability, customer retention, and budget execution. The ideal candidate is an organized, decisive leader comfortable making real-time choices in a fast-paced environment.

Key Responsibilities

• Leadership: Supervise Area Managers, Site Managers, Support Techs, and the Staffing Coordinator. Lead daily 4 PM manager meetings to maintain team alignment.

• Service Delivery: Guarantee uninterrupted service across all customer locations, support new account start-ups, and coordinate coverage for open or emergency shifts.

• Financial Management: Monitor labor budgets, manage overtime, and track operational costs. Review employee timekeeping and labor reporting via Chronotek.

• Quality Assurance: Conduct daily building inspections, handle customer follow-ups, professionally resolve concerns, and manage Level Board corrective action plans.

• Branch Logistics: Assist with recruiting, onboarding, and HR documentation. Oversee inventory management, supply deliveries, and operational logistics.

Qualifications

• Proven management or operations leadership experience (commercial cleaning, janitorial, or hospitality sectors preferred).

• Strong background in scheduling, labor management, and holding teams accountable.

• Proficient with email, professional reporting systems, and workforce management software.

• Excellent communication, problem-solving skills, and comfort with customer-facing visits.

• Reliable transportation and the flexibility to support dynamic operational needs.

What We Offer

We provide a competitive salary, robust leadership growth opportunities, and comprehensive training within a stable, expanding company. Join our team and make a direct impact on branch success!