Operations Manager - Last mile delivery/ Fleet Logistics

PACM, Inc.; Middleborough (MA); On-site; USD 57,000 - 73,000; Full time

Benefits offered by this job

Competitive pay

Performance bonuses

PTO & Holidays

Leadership growth opportunities

Job summary

PACM, Inc. is seeking an experienced Operations Manager for Last Mile Delivery and Fleet Logistics at our Middleborough, MA terminal.

You will own daily terminal operations, driver management, and fleet performance, while remaining qualified as a FedEx driver to cover routes as needed. You will lead a hands-on team, drive safety and efficiency, and ensure FMCSA/DOT compliance while coordinating maintenance and route coverage.

Qualifications

• 2+ years of management or supervisory experience in P&D or fleet logistics.
• Proven track record of leading driver teams and improving retention.
• Familiarity with routing and driver safety software (Ground Cloud, VEDR, handheld scanners).
• Strong decision-making skills under pressure and willingness to roll up sleeves.

Responsibilities

• Oversee daily terminal operations, dispatch, route optimization and driver check-ins.
• Maintain qualification as a FedEx driver to support routes and contingencies.
• Serve as primary liaison with FedEx Station Management and Sort Managers.
• Supervise and coach delivery drivers; monitor safety and address bottlenecks.
• Enforce FMCSA/DOT regulations and monitor safety metrics; uphold a safety-first culture.
• Coordinate maintenance and staging for a fleet of step vans and box trucks.

Skills

Team Leadership

Decision Making

Safety Compliance

DOT/FedEx Standards

Tech Savvy

Problem Solving

Tools

Ground Cloud

VEDR systems

Handheld Scanners

Fleet management apps

Job description

Operations Manager – Last Mile Delivery / Fleet Logistics

Location: Middleborough, MA

Position Type: Full-time (Salaried)

Pay: $1,250.00 – $1,600 per week ($65,000 – $80,000/year) + Performance Bonus Options

About the Role

We are an established, rapidly growing contracted service provider for FedEx Ground operating across multiple terminals. Following massive expansion, we are seeking a results-driven, hands-on Lead Operations Manager to take full ownership of daily terminal operations, driver management, and fleet performance at our Middleborough, MA terminal location.

This is an active, hands-on leadership position. In addition to daily terminal management, you will serve as a qualified FedEx driver, maintaining full readiness to operate any vehicle in our fleet, jump on routes when contingency demands arise, and lead your team directly from the field.

Key Responsibilities

• Daily Terminal Operations: Oversee morning dispatch, route optimization, package load quality, and afternoon driver check-ins to ensure 100% route coverage and top-tier service metrics.

• Active Route & Contingency Coverage: Maintain full qualification as a FedEx driver to step into routes, assist with heavy volume, or manage emergency route coverage as needed.

• Terminal & Station Diplomacy: Serve as the primary point of contact for FedEx Station Management and Sort Managers, maintaining a professional, collaborative relationship.

• Team Leadership & Retention: Supervise, coach, and support a team of delivery drivers. Conduct route evaluations, monitor safety performance, and address operational bottlenecks.

• Safety & Compliance: Enforce FMCSA/DOT regulations, monitor VEDR (video safety) metrics, conduct pre/post-trip inspection checks (DVIR), and foster a safety-first culture.

• Fleet Readiness: Coordinate routine maintenance, repairs, and staging for a fleet of step vans and box trucks to minimize downtime.

Qualifications & Requirements

• Driving & Fleet Requirements:

  • Must qualify (or currently be qualified) as a FedEx Ground driver.
  • Must be able to safely operate all vehicle types and sizes in our fleet, including walk-in step vans and non-CDL box trucks.
  • Must maintain a clean Motor Vehicle Record (MVR).
  • Must pass a pre-employment drug screening, DOT physical, and background check, as well as ongoing random drug screenings per DOT/FedEx guidelines.

• Experience: 2+ years of management or supervisory experience in P&D (Pick-up & Delivery), parcel delivery, or fleet logistics (FedEx Ground BC/driver, Amazon DSP Manager, On-Trac, DHL, LTL, or military logistics preferred).

• Leadership: Proven track record of leading driver teams, improving retention, and maintaining high accountability.

• Tech-Savvy: Familiarity with routing and driver safety software (e.g., Ground Cloud, VEDR systems, handheld scanners, or fleet management apps).

• Mindset: Strong decision-making skills under pressure, adaptable, and willing to roll up your sleeves when operational challenges arise.

Benefits & Compensation

• Competitive weekly salary based on experience ($1,250 – $1600/week)
• Performance-based bonuses (tied to safety scores, service levels, and efficiency)
• Paid Time Off (PTO) & Holiday pay
• Opportunities for further leadership growth as the company continues to expand

Must be able to pass a background check. We also conduct pre-employment/random drug testing. Any job offer is based on the results of background and drug testing.