Operations Manager - Last Mile

RXO Inc.; Pensacola (FL); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Pre-tax accounts

Disability & Life insurance

Employee Assistance Program

Leadership development programs

Paid time off

Job summary

RXO Inc. is hiring a Last Mile Operations Manager in Pensacola, FL to oversee contract carrier operations and route planning. You will mentor staff, manage dispatch, and ensure compliance with company policies while driving efficiency and quality in daily delivery activities.

The role requires leadership, strong organizational skills, and the ability to coordinate with multiple teams to meet customer expectations and timelines. RXO offers growth opportunities and a collaborative work environment.

Qualifications

• 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office (Word, Outlook, Excel) required.

Responsibilities

• Oversee daily operations of contract carriers and maintain schedules.
• Develop and mentor staff to reach goals and train on policies.
• Interview, hire, discipline, and resolve issues.
• Ensure compliance with warehouse policies and programs.
• Supervise employees per policies, including performance and disputes.
• Use route planning software to build efficient delivery routes.
• Manage dispatch of contract carriers and resolve issues.
• Identify problem areas and restructure routes for efficiency.
• Train carriers and dispatchers to meet customer expectations.
• Ensure work is completed accurately within time frames.
• Take photos for every job.
• Allocate and request additional resources as needed.

Skills

Bilingual English/Spanish

Microsoft Office

Education

Bachelor's degree in business or logistics

Tools

Route planning software

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting‑edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

As a Last Mile Operations Manager at RXO, you'll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.

What your day‑to‑day will look like:

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring, and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

At a minimum, you'll need:

• 5 years of related logistics and supervisory experience
• Experience with Microsoft Office such as Word, Outlook, and Excel.

It'd be great if you also have:

• Bachelor's degree in business, logistics, or similar
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally
• Experience mentoring, training, and guiding newer/less-experienced team members
• Bilingual English/Spanish (read, write, and speak both languages)
• Strong business acumen with the willingness to act in partnership with management teams

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Comprehensive medical, dental, and vision plans
• 401(k) retirement plan with up to 5% company match
• Pre-tax accounts to help streamline eligible expenses
• Company-paid disability and life insurance
• Employee Assistance Program (EAP)
• Career and Leadership Development Programs
• Paid time off, company holidays, and volunteer days

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

The Next Step

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.