Operations Manager - Last Mile

RXO; Norfolk (VA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Competitive pay

401(k) retirement plan with company (

Health, dental, vision insurance

Paid time off including holidays

Tuition reimbursement

Adoption assistance

Employee Assistance Program (EAP)

Job summary

RXO is seeking a Last Mile Operations Manager in the United States to oversee contract carrier operations, plan routes, and mentor staff. You will be responsible for hiring, training, and enforcing company policies across a team, while driving efficiency and on-time performance.

The role requires strong logistics experience, supervisory skills, and the ability to work with cross-functional teams. A bachelor's degree and bilingual English/Spanish are advantageous.

Qualifications

• 5 years of related logistics and supervisory experience.
• Experience with Microsoft Office such as Word, Outlook, and Excel.

Responsibilities

• Oversee daily operations of contract carriers and manage schedules.
• Develop and mentor staff to reach goals and train on policies.
• Handle interviewing, hiring, and disciplinary actions.
• Ensure compliance with warehouse policies and programs.
• Supervise employees per policies, including performance assessments.
• Use route planning software to build efficient delivery routes.
• Manage dispatch of contract carriers and resolve daily issues.
• Identify route inefficiencies and restructure accordingly.
• Train carriers and dispatchers to meet customer expectations.
• Ensure timeliness and accuracy of all work; document photos.
• Allocate additional resources as needed.

Skills

Logistics management

Staff supervision

Route planning

Training and mentoring

Bilingual English/Spanish

Education

Bachelor's degree in business, logistics, or similar

Tools

Microsoft Office

Job description

Accelerate your career at RXO

RXO is a leading provider of transportation solutions. With cutting-edge technology at the center, we're revolutionizing the industry with our massive network and commitment to finding solutions for every challenge. We create more efficient ways for shippers and carriers to transport goods across North America.

Compensation for this role is 70,000 - 85,000. The role may also be eligible for bonus or commission pay. Actual compensation may vary due to factors such as experience and skill set.

As a Last Mile Operations Manager at RXO, you'll have the opportunity to connect with customers, assist in route planning and monitoring, and build a bright professional future.

What your day-to-day will look like:

• Oversee the daily operations of contract carriers, including maintaining contractor schedules, monitoring routes, reports and fostering positive working relationships with contract carriers and helpers
• Develop and mentor staff to reach goals; train staff on company policies and procedures
• Carry out managerial responsibilities, including interviewing, hiring, disciplining, and resolving issues
• Ensure compliance with corporate warehouse policies, procedures, and programs
• Supervise employees in accordance with company policies and applicable laws, including interviewing, hiring and training employees, planning, assigning, and directing work, appraising performance, rewarding and disciplining employees, and addressing complaints/resolving problems
• Use route planning software to build efficient delivery routes
• Manage the dispatch of contract carriers and resolve issues throughout the day
• Identify problem areas, including restructuring routes to improve operational efficiencies
• Train and develop contract carriers, and dispatchers to meet and exceed customer expectations
• Ensure that all work is completed accurately and within established time frame
• Ensure photos are taken for every job
• Allocate and request additional resources as needed

At a minimum, you'll need:

• 5 years of related logistics and supervisory experience
• Experience with Microsoft Office such as Word, Outlook, and Excel.

It'd be great if you also have:

• Bachelor's degree in business, logistics, or similar
• Availability to work a variety of shifts, including holidays, days, evenings, nights, and weekends; travel between branches and regions occasionally
• Experience mentoring, training, and guiding newer/less-experienced team members
• Bilingual English/Spanish (read, write, and speak both languages)
• Strong business acumen with the willingness to act in partnership with management teams

Does this sound like you? Check out what else RXO has to offer.

Why Join Us:

Our Benefits

• Competitive pay
• Paid time off includes: up to 8 holidays, up to 2 floating Diversity Days, Hourly: Earn up to 13 days PTO/ Salary: Earn up to 15 days PTO, up to 40 hours bereavement leave, up to 16 hours volunteer time, jury duty, at least 2 weeks family bonding leave, up to 40 hours prenatal care leave
• 401(k) retirement plan with up to 5% company match
• Insurance: health, prescription, dental, vision, basic and supplemental life, short and long-term disability, accidental death and personal loss, business travel, legal services, ID theft, accident, critical illness, hospital indemnity
• Employee Assistance Program (EAP)
• Tuition reimbursement, adoption assistance
• Tax-Advantaged Accounts: Health Savings Account, Health Care Flexible Spending Account, Dependent Care Flexible Spending Account, Commuter Spending Account
• Health Reimbursement Arrangement

Our Culture

Our values are the key to our unique culture and our ability to deliver for everyone we serve.

We do great things when we are inclusive and work together. To perform with excellence, we learn from one another, value diverse perspectives, operate safely and build strong relationships.

We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test. The above statements are not an exhaustive list of all required responsibilities, duties, and skills for this job classification. Review RXO's candidate privacy statement here and RXO's Privacy Notice to California Job Applicants here.