Operations Manager - Janitorial

Verde Clean; Cerritos (CA); On-site; USD 65,000 - 85,000; Full time

Job summary

EmergencyMD is seeking an Operations Manager in Cerritos, California. This hands-on leader will support front-line teams while driving operational excellence and customer satisfaction.

If you have a passion for developing talent and creating positive customer experiences, this role is for you. Candidates should have 2+ years of related experience and be bilingual in English and Spanish.

Qualifications

• Minimum 2 years of progressive operations experience, preferably in janitorial or facilities management.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Lead Operations Supervisors, Leads, and Frontline Team Members.
• Ensure effective onboarding and retention of talent.
• Participate in quarterly business reviews with customers.

Skills

Organizational skills

Problem-solving skills

Customer service skills

Bilingual proficiency (English and Spanish)

Education

Minimum 2 years of progressive operations experience

Experience leading and developing direct reports

Tools

Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)

Job description

Operations Manager

Lead People. Serve Customers. Create Impact.

At Verde, we believe clean and healthy spaces create better places to work, learn, and play. Our mission is simple: to provide clean and healthy spaces where people work, learn, and play while building a greener world for future generations.

We're not just another janitorial company. We're a team of passionate people driven by purpose, united by our Core Values, and committed to making a positive impact on our customers, communities, employees, and the environment.

At Verde, every employee embraces the role of Custodian first. We believe no task is beneath anyone, and that true leadership starts with service. This shared ownership mindset, combined with our values of Safety, Sustainability, Social Impact, and Awesomeness, creates the culture we proudly call the Verde Vibes.

We're looking for an energetic, hands-on Operations Manager who thrives in the field, loves developing people, and is passionate about delivering exceptional service. If you're a leader who enjoys building strong teams, solving problems, and creating memorable customer experiences, we'd love to meet you.

What You'll Do

As an Operations Manager, you'll spend your time where it matters most-in the field supporting your teams, serving customers, and driving operational excellence. You'll lead Operations Supervisors, Leads, and Frontline Team Members while ensuring Verde consistently delivers on its promise of cleaner, healthier spaces.

Leadership Responsibilities

As an Operations Manager, you'll play a critical role in developing the next generation of Verde leaders.

You will:

• Directly lead Operations Supervisors, Leads, and Frontline Team Members.
• Recruit, develop, and retain top talent.
• Ensure effective onboarding and offboarding processes.
• Conduct regular one-on-one meetings with direct reports.
• Lead daily shift huddles using Verde's approved Huddle Guide.
• Perform daily operational inspections.
• Incorporate Verde's Core Values into coaching, feedback, and performance discussions.
• Drive accountability while creating an engaging and supportive team environment.

Customer & Business Leadership

You'll serve as a trusted partner to our customers while helping drive sustainable growth.

Customer Success

• Participate in Quarterly Business Reviews (QBRs).
• Conduct regular customer alignment meetings.
• Lead Joint Inspections with customer points of contact.
• Complete quarterly site audits.
• Deliver weekly reporting to customers.
• Resolve customer concerns and escalate when appropriate.
• Anticipate customer needs before issues arise.

Business Growth

• Build and strengthen relationships with Tier 2 and Tier 3 customers.
• Maintain budget performance across assigned accounts.
• Monitor labor and ensure compliance with approved scheduling practices.
• Utilize company systems including HeySage, ADP, Divvy, and other operational tools.
• Identify opportunities to improve operations and grow revenue within your portfolio.
• Proactively identify risks and implement innovative solutions.
• Adapt quickly to new initiatives and organizational priorities.

What Success Looks Like

Your impact will be measured through:

• Financial Performance: Budget management and operational efficiency.
• Employee Satisfaction (ESAT): Team engagement, retention, and participation.
• Customer Satisfaction (CSAT): Customer feedback, service quality, and issue resolution.
• Quality & Compliance: Inspection results and adherence to company standards.
• Safety: EHS compliance, proactive risk management, and safety performance.

What You'll Bring

• Minimum 2 years of progressive operations experience, preferably in janitorial, facilities management, or service-related industries.
• Minimum 2 years of experience leading and developing direct reports.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Excellent communication and customer service skills.
• Proficiency with Microsoft Office Suite (Excel, Word, Outlook, and PowerPoint).
• Bilingual proficiency required (English and Spanish – reading, writing, and speaking).
• A passion for leadership, service excellence, and continuous improvement.

Safety: We Are Stewards of Well-Being

• Champion a culture where safety comes first every day.
• Identify, assess, and eliminate safety hazards and operational risks.
• Conduct routine site inspections and safety audits.
• Investigate incidents, accidents, and near misses while implementing corrective actions.
• Ensure compliance with PPE requirements and safety standards.
• Partner with Environmental Health & Safety teams to maintain a safe work environment.
• Lead by example through consistent adherence to Verde's safety expectations.

Sustainability: We Prioritize Eco-Friendly Solutions

• Promote environmentally responsible cleaning practices across all sites.
• Educate employees and customers on sustainability initiatives and green cleaning methods.
• Support vendor partnerships that align with Verde's environmental commitments.
• Identify opportunities to reduce waste, improve efficiency, and minimize environmental impact.
• Stay current on green cleaning technologies, products, and industry best practices.

Social Impact: We Elevate Diversity and Give Back

• Foster an inclusive, respectful, and collaborative workplace.
• Encourage participation in community and volunteer initiatives.
• Champion diversity, equity, and inclusion across your teams.
• Model Verde's Mission, Vision, and Core Values in every interaction.
• Create an environment where employees feel valued, supported, and empowered to grow.

Awesomeness: We Bring the Verde Vibes

• Build strong relationships with customers through proactive communication and partnership.
• Respond quickly to customer requests and ensure timely issue resolution.
• Coordinate daily operations, schedules, staffing, and work assignments.
• Monitor service quality and ensure compliance with scope of work and company standards.
• Recognize employee contributions and celebrate team successes.
• Lead with positivity, accountability, and a solutions-focused mindset.

Physical Requirements

• Ability to perform essential job functions with or without reasonable accommodation.
• Frequent walking and movement throughout customer sites.
• Regular use of hands for handling equipment and operational tasks.
• Occasional standing, sitting, bending, and repetitive motion.
• Ability to lift up to 25 pounds as needed.
• Flexibility and willingness to travel between multiple customer locations based on business needs.

Why Verde?

Because what we do matters.

At Verde, you'll join a growing organization where your leadership directly impacts our employees, customers, communities, and environment. You'll have the opportunity to develop people, strengthen customer partnerships, and help create cleaner, healthier spaces every day.

If you're ready to lead from the front, embrace the Verde Vibes, and make a meaningful impact, we want to hear from you.