Senior Operations Manager - Supply Chain - Dubuque Distribution Center

Nordstrom; Dubuque (IA); On-site; USD 81,000 - 136,000; Full time

Benefits offered by this job

Medical/Vision/Dental

Retirement plan

Paid Time Off

Life Insurance

Disability

Merchandise Discount

EAP Resources

Job summary

Nordstrom is seeking a Senior Operations Manager in Dubuque, IA for 2nd shift (Mon-Fri, 3:00PM-11:30PM). This role leads a team of managers to drive day-to-day operations, safety, quality and cost efficiency across a distribution network.

The ideal candidate has 6+ years in warehouse leadership, excels at data-driven decision making, and can develop leaders while aligning with business strategy. Nordstrom offers comprehensive benefits and performance incentives.

Qualifications

• 6+ years of warehouse experience in a managerial role.
• Strong time management skills and ability to prioritize.
• Proven ability to develop leaders and grow leadership competencies.
• Solid knowledge of warehouse KPIs and performance metrics.
• Experience managing projects, programs, and initiatives within a distribution environment.
• Ability to analyze data and drive improvement actions.
• Excellent verbal and written communication skills.

Responsibilities

• Lead a team of ~7 managers and their supporting teams across multiple shifts and departments.
• Drive safety, quality, and performance while improving efficiency and scale.
• Recruit, onboard, and train future leaders.
• Manage budgets, expenditures, and variances to meet financial targets.
• Develop and monitor KPI metrics and scorecards (4DX and facility).
• Collaborate with on-site and virtual teams to test and implement solutions.

Skills

Warehouse leadership

KPI analysis

Budget management

Recruiting & training

People development

Strategy execution

4DX

Tools

4DX

Job description

Schedule - 2nd Shift: Monday - Friday, 3:00PM-11:30PM

The Senior Operations Manager is a very experienced leader with between 5 -7 years of experience leading and developing leaders in support of the business strategy focusing on day-to-day operational efficiency, cost reduction, key programs, and the general management of processes, policies, and procedures. The Senior Operations Manager guides and influences the development of managers and supports the selection, retention and engagement of both managers and employees. This critical role will enable succession planning across the network and requires a combination of focus and flexibility.

A day in the life…

• Support the business strategy or driving results for overall safety, quality and performance while driving efficiency and scale
• Lead, develop, and grow the performance of a team of about 7 managers and their supporting teams across multiple shifts and departments through strong emotional intelligence
• Recruiting, selecting, onboarding, and training the right leaders
• The ability to demonstrate good judgement when making decisions and owns the impact of decisions made
• Promotes equity across the network and within the organization
• Meet warehouse financial standards by providing annual budget information; monitoring expenditures; identifying variances; implementing corrective actions
• Drive KPI metrics as well as 4DX and facility performance scorecards
• Partner with on-site and virtual operational support teams and partners to test, pilot, implement solutions for the building

You own this if you have…

• 6+ years of warehouse experience in a managerial role
• Well-developed and proven time management skills and the ability to prioritize.
• Demonstrated capabilities in developing leaders and growing leadership competencies in their direct reports
• Strong knowledge of warehousing Key Performance Indicators (KPIs)
• Demonstrated excellence in managing projects, programs, and initiatives within a building
• Ability to analyze data and determine actions based on improvement opportunities
• Excellent verbal and written communication skills

Pay Range Details

$80,500.00 - $135,500.00 Annual

We’ve got you covered…

Benefits

• Medical/Vision, Dental, Retirement and Paid Time Away
• Life Insurance and Disability
• Merchandise Discount and EAP Resources

This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Learn more in the Nordstrom Benefits Overview by copying and pasting the following URL into your browser: https://careers.nordstrom.com/pdfs/Ben_Overview_17-19.pdf

A few more important points...

The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. There may be additional duties, responsibilities and qualifications for this job.

For Los Angeles or San Francisco applicants: Nordstrom is required to inform you that we conduct background checks after conditional offer and consider qualified applicants with criminal histories in a manner consistent with legal requirements per Los Angeles, Cal. Muni. Code 189.04 and the San Francisco Fair Chance Ordinance. For additional state and location specific notices, please refer to the Legal Notices document within the FAQ section of the Nordstrom Careers site.

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