Operations Manager II

Geisinger; Wilkes-Barre (Luzerne County); On-site; USD 80,000 - 150,000; Full time

Job summary

Geisinger seeks a senior operations leader to oversee administrative functions for designated areas and act as a liaison with external stakeholders. The role drives policy development, budgeting, and continuous improvement to meet organizational objectives.

The incumbent will lead strategic and tactical plans, ensure regulatory compliance, and guide staff development while coordinating with performance improvement initiatives.

Qualifications

• Manages operational accountability and administrative leadership for assigned areas.
• Oversees policy development and compliance with organizational procedures.
• Drives performance improvement and staff development initiatives.
• Collaborates with teams on budgets, facilities, and capital analyses.

Responsibilities

• Provide operational accountability and administrative leadership for assigned areas.
• Lead and participate in management forums and department meetings.
• Coordinate purchasing, inventory, and maintenance activities as needed.
• Monitor patient access and efficiency goals and ensure compliance with regulations.

Skills

Staff management

Budgeting

Policy development

Regulatory compliance

Leadership

Job description

• Provides operational accountability and administrative leadership for assigned areas.
• Serves as department liaison with outside constituents and as an active participant in assigned management forums.
• Collaborates in developing, revising, and auditing all department policies and operational procedures.
• Develops business plans (i.e. budgets, facilities and capital analyses, market analyses, growth plans, operational contingency plans, information systems).
• Oversees the development and implementation of all strategic and tactical operational plans.
• Responsible for the financial performance of all assigned areas.
• Develops, implements, and achieves budgets and provides input into business plans, financial pro-formas, and operational contingency plans.
• Implements activities and tools that consistently educate and focus staff on key performance indicators.
• Facilitates active engagement and communication with department staff via formal meetings and informal interactions.
• Handles all employee relations activities (i.e. coaching, counseling).
• Assists with related activities for physician staff.
• Assess staff and facilitates skill development for all personnel as needed.
• Leads and monitors annual staff patient safety education.
• Directs and monitors ongoing compliance with regulatory requirements in collaboration with performance improvement staff.
• Monitors all incidents, and ensures all events are reported immediately.
• Directs department activities to meet patient access and efficiency goals.
• Guides outpatient care management activities.
• Participates on teams designed to improve care.
• Directs preventative maintenance and repair of facilities, equipment and grounds, monitors and maintains interior and exterior cleanliness and aesthetics of facilities, and implements appropriate security measures.
• Coordinates purchasing activity, including but not limited to monitoring inventory and supervising the ordering of items as needed.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Typical work hours are 8am-4:30pm with flexibility for early/late meetings as needed.