Operations Manager II - Behavioral Health

Geisinger; Danville (PA); On-site; USD 90,000 - 170,000; Full time

Job summary

Geisinger in Danville, PA seeks an administrative leader for the Institute of Psychiatry and Behavioral Health inpatient and consult operations. The role ensures business operations alignment with regulatory activities and drives performance across areas.

The position focuses on financial performance, budget development, and staff education, coordinating with performance improvement and physician staff as needed.

Qualifications

• Administrative leadership for psychiatry and behavioral health operations.
• Experience with budgeting, facilities, and capital analyses.
• Knowledge of regulatory compliance and performance improvement.

Responsibilities

• Provide operational accountability for assigned areas.
• Serve as department liaison with external constituents.
• Develop, revise, and audit department policies and procedures.
• Develop business plans including budgets and market analyses.
• Oversee strategic and tactical operational plans.

Skills

Operations leadership

Budgeting

Regulatory compliance

Staff development

Job description

Provides administrative leadership assistance to the Institute of Psychiatry and Behavioral Health inpatient and consult operations. Responsible for business operations, system collaboration and delivery of services in alignment with regulatory activities.

• Provides operational accountability and administrative leadership for assigned areas.
• Serves as department liaison with outside constituents and as an active participant in assigned management forums.
• Collaborates in developing, revising, and auditing all department policies and operational procedures.
• Develops business plans (i.e. budgets, facilities and capital analyses, market analyses, growth plans, operational contingency plans, information systems).
• Oversees the development and implementation of all strategic and tactical operational plans.
• Responsible for the financial performance of all assigned areas.
• Develops, implements, and achieves budgets and provides input into business plans, financial pro-formas, and operational contingency plans.
• Implements activities and tools that consistently educate and focus staff on key performance indicators.
• Facilitates active engagement and communication with department staff via formal meetings and informal interactions.
• Handles all employee relations activities (i.e. coaching, counseling).
• Assists with related activities for physician staff.
• Assesses staff and facilitates skill development for all personnel as needed.
• Leads and monitors annual staff patient safety education.
• Directs and monitors ongoing compliance with regulatory requirements in collaboration with performance improvement staff.
• Monitors all incidents, and ensures all events are reported immediately.
• Directs department activities to meet patient access and efficiency goals.
• Guides outpatient care management activities.
• Participates on teams designed to improve care.
• Directs preventative maintenance and repair of facilities, equipment and grounds, monitors and maintains interior and exterior cleanliness and aesthetics of facilities, and implements appropriate security measures.
• Coordinates purchasing activity, including but not limited to monitoring inventory and supervising the ordering of items as needed.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.