Operations Manager - Ambulatory

900 Emory Healthcare; Warner Robins (GA); On-site; USD 70,000 - 90,000; Full time

Job summary

Emory Clinic is seeking an operations-focused professional to manage day-to-day activities within a defined section. You will coordinate staff, ensure policy compliance, and drive efficiency and patient satisfaction while supporting financial goals.

The role involves preparing operational reports, handling billing data for maximized reimbursements, and collaborating with leadership on improvement initiatives.

Qualifications

• Bachelor's degree required; Master’s degree may substitute for 2 years of experience.
• 2-4 years healthcare, business, or administrative experience; ambulatory setting preferred.
• Other equivalent combination of relevant education/experience may be considered.
• Master's degree or EHC administrative fellowship in lieu of experience.

Responsibilities

• Supports day-to-day operations of a defined area within The Emory Clinic Section and coordinates activities to maintain an effective operating environment.
• Prepares operational reports and analyses; handles billing information submissions to the business office for maximum reimbursements; researches disallowances.
• Communicates with patients, families, and physicians; implements initiatives to improve patient satisfaction.

Skills

Operations management

Data analysis

Billing accuracy

Education

Bachelor's degree

Master's degree

Job description

Work Shift

Day - 8 Hour (United States of America)

Job Description

Supports the overall day-to-day operations of a defined area within a Section of The Emory Clinic. Coordinates activities within the Section to maintain an effective operating environment. Ensures compliance with policies, procedures and regulatory guidelines. In conjunction with Section leadership, is accountable for activities that will enhance operational efficiencies, improve patient satisfaction and result in cost effective healthcare solutions. Helps evaluate Section operations and makes suggestions for improvements. Supports the achievement of Section performance targets and financial goals. Performs other related duties as required.

Equipment and Supplies

Coordinates the purchase of medical and office supplies and capital equipment necessary for the practice. Establishes and maintains an inventory system to ensure adequate levels of supplies and equipment. Establishes and administers a maintenance program for all office and medical equipment for timely repairs and proper functioning.

Patient Care and Advocacy

Manages daily operations to ensure the Section is providing quality patient care. Communicates with patients, their families and/or physician as requested or needed. Implements initiatives to improve patient satisfaction.

Professional Development

Works with manager to formulate plan for professional development. Attends educational in-services as appropriate. Participates in professional activities and organizations to maintain knowledge of current trends, practices, and developments.

Reporting / Data Management

Prepares operational reports and analysis to report progress, adverse trends and makes appropriate recommendations or conclusions. Administers submission of timely, accurate and complete billing information to business office for maximum reimbursements. Researches disallowance reports for unusual practices. Stays current on coding and insurance practices and interacts with appropriate internal departments to update, change, or delete codes and charges when ineffective, not profitable and/or obsolete.

Minimum Qualifications

• Bachelor's degree required.
• 2-4 years healthcare, business, or administrative experience required; preferably in an ambulatory setting.
• A Master's degree in related field may be substituted for 2 years of experience OR Graduation from the Operations Development Program (ODP).
• Other equivalent combination of relevant education and/or experience may be considered.
• Master's degree or EHC administrative fellowship in lieu of experience.

Physical Requirements

1-10 lbs 0-33% of the work day (occasionally), negligible 34-66% of the workday (frequently), negligible 67-100% of the workday (constantly). Lifting 10 lbs max, carrying of small articles such as dockets, ledgers, files, small tools, occasional standing & walking, frequent sitting, close eye work (computers, typing, reading, writing), Physical demands may vary depending on assigned work area and work tasks.

Environmental Factors

Factors affecting environment conditions may vary depending on the assigned work area and tasks. Environmental exposures include, but are not limited to: Blood-borne pathogen exposure, Bio-hazardous waste. chemicals/gases/fumes/vapors, communicable diseases, electrical shock, floor surfaces, hot/cold temperatures, indoor/outdoor conditions, latex, lighting patient care/handling injuries, radiation, shift work, travel may be required, use of personal protective equipment, including respirators, environmental conditions may vary depending on assigned work area and work tasks.

Equal Opportunity Statement

Emory is an equal opportunity employer, and qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law. Emory Healthcare is committed to providing reasonable accommodations to qualified individuals with disabilities upon request.

Additional Information

Scheduled Weekly Hours: 40 FTE: 1 Expanded Work Shift: On Call. Please note that one week's advance notice is preferred.