Operations Manager II

Controlled Contamination Services; Phoenix (AZ); On-site; USD 65,000 - 95,000; Full time

Job summary

Controlled Contamination Services seeks an Operations Manager II to oversee day-to-day cleaning operations and quality programs across multiple accounts. You will lead teams, drive performance improvements and ensure GMP compliance where applicable.

The role emphasizes staff development, recruiting, budgeting, performance reviews and client-facing quarterly business reviews to ensure service excellence and customer satisfaction.

Qualifications

• Bachelor's degree and 3–7 years of related experience, or 5–10 years in lieu of degree.
• Experience in facilities, production, cleaning, janitorial or related field.
• Prior supervisory experience with hourly labor and budgeting.

Responsibilities

• Supervise and coordinate regional cleaning operations across accounts.
• Monitor operations to ensure timely and correct execution.
• Recruiting, onboarding, and staff development; conduct performance reviews.
• Maintain labor budgets, calendar, minutes and action items for meetings.
• Lead improvement projects and implement best practices; ensure GMP where applicable.
• Manage inventory, represent the company in client meetings, and perform quarterly reviews.

Skills

Leadership

Staff development

Project management

Budgeting

Communication skills

Documentation

Problem solving

Time management

GMP adherence

Education

Bachelor's degree

Experience in facilities/cleaning

Job description

Controlled Contamination Services has been a national provider of facility solutions, technical and decontamination services, since 1993. Our clients are in the Life Sciences, Technology, IT, Defense and Aerospace industries. Utilizing state of the art strategies, processes and human capital, Controlled ensures the highest degree of service and integrity for the sensitive environment we support; impacting those industries that impact the world.POSITION PURPOSE:The Operations Manager II role oversees the day-to-day cleaning operations and quality programs of specific customer accounts, areas or multi-location sites. The role is responsible for managing, defining, coordinating and facilitating projects, leading teams and ensuring the success of the assigned account portfolio and regional operations.MAJOR AREAS OF RESPONSIBILITY:Supervise, plan and coordinate customer/regional cleaning operations.Continually monitor cleaning operations to ensure all activities are completed promptly and correctly.Responsible for staff development in areas such as training, technical skills, safety, and performance management.Assist in recruiting/hiring/onboarding of new team members.Complete annual performance reviews and provide professional development opportunities.Monitor and maintain budgeted labor hours at assigned sites/accounts.Maintain project calendar, develop agendas, record minutes and action items and facilitate meetings.Manage cross-functional team resources appropriately to ensure effective team performance and achieve goals.Plan, organize and lead projects to improve efficiency and productivity and identify/implement best practices.Identify and resolve technical, procedural and equipment issues that hinder cleaning performance.Follow Good Manufacturing Practices where applicable.Manage inventory levels at customer sites.Represent the company at customer meetings and perform quarterly business reviews with key clients.Ensures accurate time/attendance recording and labor law compliance.P&L & Financial reporting experienceDemonstrate excellent written and verbal communication skillsDemonstrates excellent documentation skills, and adhere to all regulationsDemonstrates excellent problem solving/issue resolution skillsAbility to stay calm and rational under pressureAdheres to all policy and conduct standards and embraces the culture of ControlledMust have a high level of attention to detail and excellent time management skillsAll other duties as defined by your supervisorEDUCATION AND/OR EXPERIENCE:Bachelor’s degree and 3-7 years (5 – 10 years in lieu of bachelor’s degree) of experience in facilities, production, manufacturing, janitorial, cleaning, hospitality or related field3+ years prior experience managing supervisory level staff and an hourly labor force3+ years direct business operations experiencePHYSICAL REQUIREMENTS:Required to spend on-the-job time on the following physical activities:Operate a motor vehicleStand – Walk – Lift – Climb – Talk - HearUse hands to finger, handle or feel - Reach with hands or armsThe Weight or Force requirement in this position is: Up to 30 poundsVISION REQUIREMENT:This position requires to have close vision (clear vision at 20 inches or less), and color vision (ability to identify and distinguish colors).Depth perception (three-dimensional vision, ability to judge distances and spatial relationships)Ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)Controlled Contamination Services is an equal opportunity employer – vets/disability.