Operations Manager I

Elevate Patient Financial Solutions®; Michigan; Hybrid; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401K with company match

15 days PTO

7 Holidays

Elevate Day

Pet Insurance

Employee referral bonus

Teamwork & growth opportunities

Job summary

Elevate Patient Financial Solutions is seeking an Operations Manager I to lead and manage operational staff and client portfolios within the hospital revenue cycle. This hybrid role combines on-site leadership with some work-from-home opportunities, and follows a standard 8 AM-5 PM, Monday-Friday schedule with flexibility as needed for client needs.

You will own staff procedures, client relationships, and revenue and cost functions in your designated area, directing ongoing performance and

Qualifications

• 2+ years of management experience leading at least 5 staff.

Responsibilities

• Oversee day-to-day operations of staff and client needs.
• Monitor staff performance and provide feedback.
• Develop and revise department processes and procedures.
• Collaborate with upline leadership to set staff goals.
• Ensure timely follow-up on patient and provider communications.
• Maintain billing procedures and regulatory compliance.

Skills

Leadership

Communication

Time management

Analytical ability

Staff development

Education

Bachelor's degree preferred

High School Diploma or GED

Tools

Hospital systems (STAR/EPIC/Cerner/Meditech)

Microsoft Office Suite

Job description

Elevate Patient Financial Solutions has an exciting career opportunity available as an Operations Manager I. This position will be hybrid with some work from home opportunity. The Full Time schedule for this role will be 8 AM-5 PM, Monday-Friday with flexibility as needed based on client needs.

MO I = Responsibility for revenue of < $1M or < 10 hospitals and < 15 employees

MO II = Responsibility for revenue of > $1M or > 10 hospitals and > 15 employees

(The revenue, Client responsibility, and employee management definitions above may not apply to all departments within Elevate- this is at senior leadership discretion)

Job Summary

This role serves as the face of Elevate PFS to our hospital clients on a day-to-day basis. The purpose of this position is to lead and manage all operational staff and client portfolios encompassing the assigned area within the division of the applicable service line(s). Ownership of staff and associate procedures, clients and associated relationships, and revenue and cost functions is crucial.

Essential Duties And Responsibilities

• Responsible for day-to-day operations of staff and client needs.
• Manage and orient staff; assigns work, develops work schedules, instructs in proper procedures; assists with development and revision of department processes/procedures.
• Monitor staff performance, provides employee recognition and feedback.
• Address and resolve personnel issues in a timely and effective manner.
• Document issues and concerns to their upline leader(s).
• Work collaboratively with upline leadership to establish staff goals.
• Oversee the performance appraisal process to support performance and development.
• Monitor overall project performance and provides monthly analysis of certification performance; reports findings and implements solutions when negative trends are noted.
• Monitor billing procedures and documentation and provides updates with regulatory compliance; conducts periodic audits; and maintains files.
• Develop relationships with clients and county agencies.
• When necessary, partner with Client Services to discuss and address client concerns/issues immediately as they arise.
• Ensure all communication from patients and providers have timely follow-up and resolution of complaints and concerns.
• Provide adequate training needs to the staff related to policies/procedures or government regulations.
• Represent Elevate PFS at client department meetings.
• Develop and implement effective communication channels to provide information to all staff members.
• Work collaboratively with other facets of the operations which includes Disability, AR Services, Early Out, IT and HR.
• Lead succession planning efforts to ensure organizational continuity.
• Execute strategic initiatives aligned with Company goals.
• Other duties as assigned.

Qualifications and Requirements

• High School Diploma or GED; Bachelor's Degree preferred
• Minimum of 2 years of management experience, managing at least 5 people
• Hospital revenue cycle experience preferred
• Familiarization with state and federal programs
• Strong leadership and communication skills, high service orientation and strong computer system and analytical skills are required.
• Excellent time management skills
• Accustomed to working in a rapidly changing environment
• Experience with Hospital systems such as STAR, EPIC, Cerner, Meditech, etc.
• Working knowledge of Microsoft Office Suite and the ability to learn computer applications
• Knowledge of HIPAA, ACA and EMTALA regulations
• Excellent communication skills both written and oral
• Remote and Hybrid positions require home internet connections that meet the Company's upload and download speed criteria.

Benefits

ElevatePFS believes in making a positive impact not only within our industry but also with our employees -the organization's greatest asset! We take pride in offering comprehensive benefits in a vast array of plans that contribute to the present and future well-being of our employees and their families.

• Medical, Dental & Vision Insurance
• 401K (100% match for the first 3% & 50% match for the next 2%)
• 15 days of PTO
• 7 paid Holidays
• 2 Floating holidays
• 1 Elevate Day (floating holiday)
• Pet Insurance
• Employee referral bonus program
• Teamwork: We believe in teamwork and having fun together
• Career Growth: Gain great experience to promote to higher roles

The salary of the finalist selected for this role will be set based on a variety of factors, including but not limited to, internal equity, experience, education, location, specialty and training. This pay scale is not a promise of a particular wage.

The job description does not constitute an employment agreement between the employer and Employee and is subject to change by the employer as the needs of the employer and requirements of the job change.

ElevatePFS is an Equal Opportunity Employer