Operations Manager I

ArcBest; Albuquerque (NM); On-site; USD 70,000 - 90,000; Full time

Job summary

ABF Freight, an ArcBest company, is seeking an Operations Manager to lead terminal teams and drive profitability. You will oversee supervisors, dock, street, and yard staff and partner with the Service Center Manager to meet operations and sales goals.

This salaried role requires a Bachelor's degree and at least 3 years of supervisory experience in inbound/outbound and city operations, with availability to handle terminal issues 24/7.

Qualifications

• Bachelor's degree required or preferred.
• 3 years experience supervising inbound, outbound, and city operations, with 24/7 availability.
• Proficient in Microsoft Office Suite; strong communication and problem-solving skills.

Responsibilities

• Lead terminals teams including supervisors, dock, street, and yard staff; partner with Service Center Manager to meet goals.
• Monitor operations, develop and grow profitable business; support sales efforts as needed.
• Hire, schedule, coach, and discipline staff; maintain labor relations and comply with company policies.

Skills

Team leadership

Operations coordination

Customer service

Education

Bachelor's Degree

Tools

Microsoft Office Suite

Job description

Job Description

The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.

Job Description

The Operations Manager works as a team leader to manage the supervisors, dock, street, and yard employees of a service center efficiently and effectively; maximize profitability and business growth; and provide superior customer service. This position works with Service Center Manager to meet all Service Center operations and sales goals.

Responsibilities

• Work with Service Center Manager to monitor terminal operations, and develop and grow profitable business.
• Make sales calls as operational support of sales team, as necessary.
• Ensure security, maintenance, and upkeep of terminal facility.
• Purchase office and dock supplies for the terminal.
• Hire, schedule, develop/discipline, motivate, counsel, and coach operations supervisors and touch labor staff Maintain relationships with outside vendors.
• Work with Regional Maintenance Superintendent to facilitate equipment maintenance and repairs.
• Communicate with touch labor, supervisory, and sales personnel to address issues and relay feedback, and provide operations information to Service Center Manager.
• Apply contractual labor rules to applicable employees, and maintain labor relations with input and support of Industrial Relations.
• Enforce operations specific company policies and procedures, and continuously apply the quality process.
• Address issues involving customer relations and/or other ABF Service Centers.
• Represent company at grievance, UCI, and WC hearings, as necessary.
• Maintain a positive attitude in a highly intense environment.
• Work in a team setting to accomplish department goals.
• Other duties and projects, as assigned.

Requirements

Education:

• Bachelor's Degree, preferred

Experience:

• 3 years Experience in supervising Inbound, Outbound, and City operations. Must be available to handle terminal issues 24/7.

Computer Skills:

• Proficient in Microsoft Office Suite.

Additional Requirements:

• Must be available to handle terminal issues 24/7.

Competencies:

• Decision Making and Critical Thinking
• Initiative
• Managing Multiple Priorities
• Mentoring Others
• Process Management
• Service Center Operation and Maintenance
• Transportation Safety

Other Details

Work Hours:

• Generally, 8:00 am - 5:00 pm Monday through Friday with occasional irregular hours depending on workload.

Travel Requirements:

• Minimal (0%-25%)

Compensation:

• This is a salary position paid biweekly.
• Variable compensation is included.

About Us

ABF Freight®, an ArcBest® company, is one of the nation's largest, most trusted less-than-truckload carriers. With over a century of experience, 240 service centers spanning North America, and an unwavering commitment to quality, safety and customer service, ABF offers best-in-class LTL transportation for companies of all sizes and industries. We're driven for excellence.