Operations Manager (Human Services Supervisor 2)

Oregon Department of Human Services; Florence (OR); On-site; USD 66,000 - 102,000; Full time

Benefits offered by this job

Cost of Living Adjustments

Annual salary increases

Public Service Loan ForgivenessProgram

ODHS Employee Benefits

Job summary

The Oregon Department of Human Services is seeking an Operations Manager (Human Services Supervisor 2) for the Florence, OR region. This role oversees daily branch office operations, supervises multiple specialists, and ensures program delivery aligns with state policies and budgets.

Responsibilities include guiding staff, evaluating performance, and implementing improvements while maintaining high service standards in a high-volume, sometimes high-stress environment.

Qualifications

• Four years of lead work, supervision, or related experience.
• One year of related experience and a bachelor’s degree in a related field.

Responsibilities

• Participate in the management of Self Sufficiency programs, development of program rules and policies, development of long and short-range goals and plans, and program evaluation and budget preparation.
• Evaluate and review performance in program delivery and outcomes of services, including daily administration of department programs and development of new services as identified.
• Monitor and analyze local office effectiveness in policy implementation and application.
• Provide direction to local office staff to achieve and maintain performance measures established by the department or district, such as program accuracy rates and job placement targets.
• Establish and maintain a sense of purpose by setting clear expectations for staff and holding staff accountable for outcomes.
• Utilize feedback, monitoring of performance, team building, training and development to support staff.

Skills

Leadership

Team Development

Communication

Decision Making

Organizational Skills

Education

Bachelor's degree

Job description

Position Title

Operations Manager (Human Services Supervisor 2)

Initial Posting Date

10/22/2026

Application Deadline

11/05/2026

Agency

Department of Human Services

Salary Range

$5,907 - $9,143

Position Type

Employee

Position Title

Operations Manager (Human Services Supervisor 2)

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! We are hiring an Operations Manager (Human Services Supervisor 2) to join our team. In this position you are responsible for the daily function of the branch office including management of Business Operation Specialist, Engagement Specialist, Benefit and Eligibility Specialist and Community Partnership Coordinator.

Summary Of Duties

• Participate in the management of Self Sufficiency programs, development of program rules and policies, development of long and short-range goals and plans, and program evaluation and budget preparation.
• Evaluate and review performance in program delivery and desired outcomes of services, including daily administration of department programs and development of new services as identified.
• Monitor and analyze local office effectiveness in policy implementation and application.
• Provide direction to local office staff to achieve and maintain performance measures established by the department or district, such as program accuracy rates, various JOBS participation rates and office job placement targets.
• Establish and maintain a sense of purpose by setting clear expectations for staff and holding staff accountable for accomplishing those expectations and desired outcomes.
• Utilize feedback, monitoring of performance, team building, training and development to support staff.

Minimum Qualifications

A valid driver’s license and acceptable driving record are required for this position.

Four Years of lead work, supervision, or progressively related experience.

OR

One year of related experience and a bachelor’s degree in a related field.

Essential Attributes

• Leadership and Vision - Experience guiding teams with a clear understanding of long-term objectives.
• Team Development and Motivation - Experience recognizing individual strengths, providing constructive feedback, and fostering a culture of growth, trust, collaboration and accountability.
• Communication and Change Management Skills - Experience bridging gaps between teams, executives, and stakeholders.
• Decision-Making and Strategic Thinking - Experience making tough calls based on data, insight, and organizational priorities.
• Organizational and Prioritization Skills - Experience being flexible and managing multiple moving parts while keeping programs on track.

Working Conditions

• Works in an integrated office environment where diverse programs, partners and staff create the work team. Office is located in Florence, OR.
• Daily phone and office contact with customers, including angry, upset, hostile or drug-affected individuals.
• High stress environment due to a high-volume workload with short timeframes.
• Irregular work hours with some evening.
• Required to be accessible for emergency contact 24/7, possibly carrying an electronic device for immediate access.
• The usual work hours will be in-office from 8 AM to 5 PM. However, when in the interest of operational needs, the starting and stopping times for a particular 8-hour day may be adjusted.
• Most travel will be local but may include travel across the state.
• May involve occasional overnight stay away from local area.

Background Checks And Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.
• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.

Veterans’ Preference

• Veterans’ preference information.
• How to submit your Veteran documents for preference. Please do not attach your Veterans’ preference documentation in the Resume/CV field of your application.

General Information

• This is a permanent, full-time position and is a Management Service, Supervisory position and is not represented by a union.
• This recruitment may be used to fill future vacancies in the same classification.

Contact Information

• We invite you to contact the recruiter for accommodation requests under the Americans with Disabilities Act (ADA), application questions or job-specific questions.
• The recruiter for this position is Bonnie Nyssen.
• Email: [e-mail]