Business Operations Manager (Human Services Supervisor 2)

State of Oregon; Salem (OR); On-site; USD 66,000 - 102,000; Full time

Benefits offered by this job

ERGs

COLA

Salary increases

Benefits package

Public Service Loan Forgiveness

Job summary

The Oregon Department of Human Services is seeking a seasoned Business Operations Manager (Human Services Supervisor 2) to lead branch operations, align with ODHS goals, and manage cross-functional teams across programs.

In this role you will partner with community stakeholders, supervise staff including the Engagement Specialist and Eligibility roles, and ensure timely, equitable service delivery across self-sufficiency programs.

Qualifications

• Four Years of lead work, supervision, or progressively related experience.
• One year of related experience and a bachelor’s degree in a related field.

Responsibilities

• Provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.
• Develop and create services with the community to meet the needs of families and individuals unique to the community.
• Manage daily branch operations including supervision of staff and cross-functional teams, ensuring programs align with policies and meet goals.
• Collaborate with management partners to design, implement, evaluate and modify programs and services dictated by federal, state and local governments.
• Promote integrity, stewardship, respect, service equity, innovation and professionalism in all actions and interactions.

Skills

Lead work

Supervision

Communication

Conflict resolution

Leadership

Education

Bachelor’s degree in related field

Job description

Initial Posting Date:10/14/2026

Application Deadline:10/28/2026

Agency:Department of Human Services

Salary Range: $5,907 - $9,143

Position Type: Employee

Position Title: Business Operations Manager (Human Services Supervisor 2)

Job Description

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community.

Opportunity awaits! Are you a visionary leader who excels in fostering equity and inclusion? Would you like to be a part of a team that is supporting and serving Oregonians? If your answer is yes, we invite you to explore the Human Services Supervisor 2 position where your leadership skills may inspire and empower others.

The Self-Sufficiency Program (SSP) is the delivery mechanism across the state for self-sufficiency services. Approximately 1,900 staff and managers work in the field. Self-sufficiency staff are directly responsible for the determination of initial and ongoing eligibility for a biennial program budget of over $3 billion. While this position has a primary focus on Self Sufficiency Programs, it may also have responsibilities across programs such as Child Welfare, Oregon Eligibility Partnership, and Aging and People with Disabilities or Vocational Rehabilitation.

Summary of Duties

The Branch Operations Manager will:

Provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.

The position works in partnership with the community to develop and create services to meet the needs of families and individuals unique to the community.

The Branch Operation Manager is responsible for the daily function of the branch office including management of Business Operation Specialist; Engagement Specialist; Benefit and Eligibility Specialist and Community Partnership Coordinator.

The position manages and directs branch cross-functional teams, local programs and community collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by office staff to meet agreed upon goals, objectives and targets. In collaboration with management partners, both public and private, the position helps design, implement, evaluate and modify programs and services legislated by federal, state and local governments.

The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation and professionalism. The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately and effectively in a manner that recognizes, affirms and values the worth of children, individuals, families and communities, protecting and preserving the dignity of each. This includes: culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation and other differences/diversity factors.

Minimum Qualifications

• Four Years of lead work, supervision, or progressively related experience;


• One year of related experience and a bachelor’s degree in a related field.

Essential Attributes

• Experience managing relationships effectively, including communication, conflict resolution, teamwork, and leadership.


• Experience using critical thinking skills to make quick decisions under pressure and time sensitive situations.


• Pro‑active visionary experience in driving change management within a fast‑paced environment.


• Experience promoting a culture of equitable treatment, belonging, and commitment to ODHS’ mission to actively foster an anti‑racist workplace.


• Experience using trauma‑informed de‑escalation tactics in response to time sensitive or tense situations to guide peaceful resolutions to disputes or perceived disputes.


• Experience taking in large amounts of information, managing multiple initiatives, and meeting deadlines consistently to achieve desired outcomes.

Working Conditions

• Works in an integrated office environment where diverse programs, partners and staff create the work team.


• At times, you will be traveling and working in other parts of District 9.


• Daily phone and office contact with customers, including angry, upset, hostile or drug affected individuals.


• High stress environment due to a high‑volume workload with short timeframes. Irregular work hours with some evening and weekend work is expected (i.e. work a professional work week).


• Required to be accessible for emergency contact 24/7, possibly carrying an electronic device for immediate access.


• The usual work hours will be in‑office from 8 AM to 5 PM. However, when in the interest of operational needs, the starting and stopping times for a particular 8‑hour day may be adjusted.


• Requires a valid driver's license or other acceptable method of transportation for routine travel.


• Most travel will be local, but may include travel across the state, often to Salem. May involve occasional overnight stay away from local area.

Background Checks and Requirements

• If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information.


• The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I‑9 form confirming authorization to work in the United States. ODHS will use E‑Verify to confirm that you are authorized to work in the United States.


• Requires a valid driver's license or other acceptable method of transportation for routine travel and an acceptable driving record.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.


• Cost of Living Adjustments.


• Annual salary increases (until you reach the top of the listed salary range).


• Amazing benefits package.


• Possible eligibility for the Public Service Loan Forgiveness Program.

Employment Preference

Veterans’ and Oregon National Guard preference:

• Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference. For more information, please visit Veterans Resources.

General Information

• This position is management services and is not represented by a union.


• This recruitment may be used to fill future vacancies in the same classification.