Business Operations Manager (Human Services Supervisor 2)

State of Oregon; Hood River (OR, FL); On-site; USD 66,000 - 102,000; Full time

Benefits offered by this job

ODHS Employee Resource Groups

Cost of Living Adjustments

Annual salary increases

Benefits package

Public Service Loan Forgiveness

Veterans’ and Oregon National Guard: 0

Job summary

Oregon Department of Human Services seeks a Branch Operations Manager (Human Services Supervisor 2) to lead the branch, manage cross-functional teams, and collaborate with community partners to deliver services across Self-Sufficiency and related programs.

The role emphasizes equitable service delivery, trauma‑informed practices, and a commitment to anti-racist workplace culture, with growth opportunities within state government.

Qualifications

• Experience managing relationships effectively, including communication, conflict resolution, teamwork, and leadership.
• Strong critical thinking to make quick decisions under pressure.
• Visionary experience in driving change management within a fast-paced environment.
• Experience promoting a culture of equitable treatment, belonging, and commitment to ODHS’ mission to actively foster an anti-racist workplace.
• Experience using trauma-informed de-escalation tactics in response to time sensitive or tense situations to guide peaceful resolutions to disputes or perceived disputes.
• Experience taking in large amounts of information, managing multiple initiatives, and meeting deadlines consistently to achieve desired outcomes.
• Four Years of lead work, supervision, or progressively related experience; OR One year of related experience and a bachelor’s degree in a related field.

Responsibilities

• Provide leadership and administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs.
• Collaborate with management partners, both public and private, to design, implement, evaluate and modify programs and services legislated by federal, state and local governments.
• Manage and direct branch cross-functional teams, local programs and community collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to policies and procedures, establishing work schedules, and monitoring performance to meet goals.
• Assist in establishing and monitoring schedules and performance targets for the branch office.
• Support ODHS goals of integrity, stewardship, respect, service equity, innovation and professionalism and provide culturally appropriate services.

Skills

Relationship management

Critical thinking

Change management

Equity & inclusion

Trauma-informed de-escalation

Project management

Education

Bachelor's degree in a related field

Job description

Initial Posting Date: 10/14/2026 Application Deadline: 10/28/2026 Agency: Department of Human Services Salary Range: $5,907 - $9,143 Position Type: Employee Position Title: Business Operations Manager (Human Services Supervisor 2) Job Description:

The Oregon Department of Human Services is proud to be an Equal Opportunity Employer. We are guided by our Equity North Star and our vision for a positive RiSE organizational culture that advances equity and diversity. We encourage applications from members of historically underrepresented racial/ethnic groups, women, individuals with disabilities, veterans, LGBTQIA2S+ community members, and others to help us achieve our vision of a diverse and inclusive community. Opportunity awaits! Are you a visionary leader who excels in fostering equity and inclusion? Would you like to be a part of a team that is supporting and serving Oregonians? If your answer is yes, we invite you to explore the Human Services Supervisor 2 position where your leadership skills may inspire and empower others.

The Self‑Sufficiency Program (SSP) is the delivery mechanism across the state for self‑sufficiency services. Approximately 1,900 staff and managers work in the field. Self‑Sufficiency staff are directly responsible for the determination of initial and ongoing eligibility for a biennial program budget of over $3 billion. While this position has a primary focus on Self Sufficiency Programs, it may also have responsibilities across programs such as Child Welfare, Oregon Eligibility Partnership, and Aging and People with Disabilities or Vocational Rehabilitation.

Summary of Duties

The Branch Operations Manager will: Provide leadership and perform administrative functions to carry out objectives and goals of the department, and to implement the department's vision using local community resources and department staff and programs. The position works in partnership with the community to develop and create services to meet the needs of families and individuals unique to the community. The Branch Operation Manager is responsible for the daily function of the branch office including management of Business Operation Specialist; Engagement Specialist; Benefit and Eligibility Specialist and Community Partnership Coordinator. The position manages and directs branch cross‑functional teams, local programs and community collaboration efforts by assigning work procedures consistent with the department's policies, recommending revisions to department policies and procedures, establishing work schedules, and monitoring work performed by office staff to meet agreed upon goals, objectives and targets. In collaboration with management partners, both public and private, the position helps design, implement, evaluate and modify programs and services legislated by federal, state and local governments. The position actively seeks to achieve the ODHS goals of integrity, stewardship, responsibility, respect, service equity, innovation and professionalism. The position actively seeks to provide culturally appropriate services where individuals are treated respectfully, compassionately and effectively in a manner that recognizes, affirms and values the worth of children, individuals, families and communities, protecting and preserving the dignity of each. This includes: culture, language, national origin, class, race, age ethnic background, disability, stage of development, religion, gender, sexual orientation and other differences/diversity factors.

Minimum Qualifications

Four Years of lead work, supervision, or progressively related experience; OR One year of related experience and a bachelor’s degree in a related field.

Essential Attributes

• Experience managing relationships effectively, including communication, conflict resolution, teamwork, and leadership.
• Experience using critical thinking skills to make quick decisions under pressure and time sensitive situations.
• Pro‑active visionary experience in driving change management within a fast‑paced environment.
• Experience promoting a culture of equitable treatment, belonging, and commitment to ODHS’ mission to actively foster an anti‑racist workplace.
• Experience using trauma‑informed de‑escalation tactics in response to time sensitive or tense situations to guide peaceful resolutions to disputes or perceived disputes.
• Experience taking in large amounts of information, managing multiple initiatives, and meeting deadlines consistently to achieve desired outcomes.

Background Checks and Requirements

If selected as a finalist, we will conduct a criminal history and background check. Adverse criminal history or background check may lead to disqualification. Additional background check information. The Oregon Department of Human Services does not offer visa sponsorship. Within three days of hire, you will be required to complete the US Department of Homeland Security’s I-9 form confirming authorization to work in the United States. ODHS will use E-Verify to confirm that you are authorized to work in the United States. Requires a valid driver's license or other acceptable method of transportation for routine travel and an acceptable driving record.

Benefits

• ODHS Employee Resource Group communities that promote shared learning.
• Cost of Living Adjustments.
• Annual salary increases (until you reach the top of the listed salary range).
• Amazing benefits package.
• Possible eligibility for the Public Service Loan Forgiveness Program.
• Employment Preference Veterans’ and Oregon National Guard preference: Eligible Veterans and Oregon National Guard servicemembers (current and former) who meet the qualifications of the position will be awarded candidate preference.

General Information

This position is management services and is not represented by a union. This recruitment may be used to fill future vacancies in the same classification.

Oregon state government is a large organization by nearly any standard. With over 40,000 employees working all over the state, in small communities and large, we are proving that government can be innovative. We work as a team, challenging ourselves to be better, faster and more efficient with taxpayer dollars. After all, when every day we are responsible for caring for the needs of a diverse population and thriving business community, we simply must have the best and brightest workforce. If you take responsibility for your actions, are passionate about helping others succeed, and have a reputation for excellence and honesty, why not make Oregon state government your next career move? Joining our team means you open the door to many possibilities. From entry level to executive, outdoor work to policy setting, we have a role for nearly every calling, expertise and background. If you’re looking at us from across the country (or beyond!), know that Oregon is one of the most beautiful places on earth. Made up of seven diverse regions, Oregon has the ocean, mountains, valleys, high desert, cities, small towns, and almost everything in between. Oregon “flies with her own wings.”