Operations Manager - Hospitality Valet Operations (On-Site)

Metropolis; Arlington (VA); On-site; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking an Operations Manager to oversee hospitality valet operations. In this dynamic role, you will lead a team, ensuring exceptional customer service and operational efficiency. Your responsibilities will include managing schedules, conducting performance evaluations, and promoting safety practices. This position offers a unique opportunity to contribute to a forward-thinking company that values innovation and excellence in service delivery. If you're a motivated leader with a passion for operational success and team development, this role is perfect for you.

Qualifications

• High School Diploma required; some college preferred.
• Strong interpersonal skills and ability to manage time effectively.

Responsibilities

• Manage a team, schedule shifts, and ensure performance meets standards.
• Implement budgeting processes and maintain client operational documentation.

Skills

Interpersonal Skills

Time Management

Customer Service

Safety Awareness

Education

High School Diploma or GED

Some College

Job description

Operations Manager - Hospitality Valet Operations (On-Site)

The Company

Metropolis develops advanced computer vision and machine learning technology that makes mobile commerce remarkable. Our platform is already deployed in hundreds of mobility facilities and industries with billions in opportunity. We’re building the digital pipes through which the future of mobile commerce will move.

The Role

The Operations Manager is a managerial position that supports the operations in an assigned location or locations. This role is responsible for the direct supervision of at least two full-time employees or the equivalent and is responsible for the operations of one or more locations. The Operations Manager ensures that all elements of the operation, including team member performance, customer service, finances, maintenance, and safety, meet Premier standards.

Responsibilities

• Manage a team of hourly employees
  • Schedule shifts and verify time and attendance tracking
  • Plan, organize, and manage the work of hourly team members, ensuring team members are deployed appropriately and tasks are completed in accordance with organizational requirements and Metropolis standards
  • Interview, hire, and develop team members
  • Ensure team members complete all necessary training
• Create, implement, and manage forecasting, planning, and budgeting process for assigned location(s)
• Control spending and keep expenses within approved budget
• Maintain maintenance control documents while meeting maintenance goals
• Promote safe work practices by conducting safety audits and coaching individual staff members
• Work closely with the client to define performance measurements and execution
• Ensure all client operational documentation is complete and recorded for client and Premier records
• Ensure Premier’s standards of Customer Service are met
  • Greet customers and clients in a courteous manner
  • Communicate with customers and staff for general inquiries about parking, parking locations, and customer service inquiries
  • Observe and coach team members to meet customer service standards
• Implement company initiatives and processes
• Conduct performance evaluations that are timely and constructive
• Perform specific operational responsibilities as required based on the needs of the assigned location
• Perform other duties as assigned

Qualifications

• High School Diploma or GED required; some college preferred
• Prior business experience preferred
• Scheduling and payroll knowledge a plus
• Ability to plan and manage time for multiple tasks to meet established deadlines
• Strong interpersonal skills; frequently communicate with team members and customers; must be able to exchange accurate information
• Able to detect safety concerns and adjust accordingly
• Must be able to communicate effectively in both written and verbal form
• Must maintain confidentiality of all work-related information
• Ability to work in a diverse environment and be sensitive to issues of diversity and inclusion
• Good work habits and willingness to work extended hours if requested to complete a job when required to meet deadlines