Operations Manager (Ground) - Des Plaines, IL

American President Lines; Des Plaines (IL); On-site; USD 111,889 - 136,754; Full time

Benefits offered by this job

Health, dental, and vision coverage

401(k) with company match

Flexible paid time off

Tuition reimbursement program

Job summary

American President Lines in Des Plaines, IL is seeking an Operations Manager to lead our Ground Domestic Teams. This position is integral to ensuring high levels of service while maintaining cost efficiency and profitability.

The ideal candidate will have a Bachelor's degree in a related field and at least 24 months of experience in operations leadership. We offer competitive salary and comprehensive benefits including health coverage, a 401(k) with company match, and a flexible paid time off policy.

Qualifications

• 24 months experience in ground operations leadership, P&L management, supply-chain management, customer service, and contract negotiation.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Direct and manage the company’s inbound and outbound logistics operations.
• Maintain profitability and cost efficiency while adhering to company policies.
• Maximize profitability through excellent customer service.
• Ensure compliance with safety methods and procedures.
• Provide coaching, training, and mentorship to staff.

Skills

Leadership

Communication

Organizational skills

Supply Chain Management

Customer Service

Education

Bachelor’s degree in Supply Chain Management, Logistics Engineering, Industrial Engineering, or related field

Job description

Operations Manager (Ground) - Des Plaines, IL

CEVA Logistics provides global supply chain solutions to connect people, products, and providers around the world. Present in 170+ countries with over 110,000 employees across 1,500 sites, we are a top‑five global 3PL dedicated to contract logistics, air, ocean, ground, and finished vehicle transport.

We believe our employees are key to success, and we empower a diverse, global team to co‑create value for our customers through innovation and continuous improvement. Join us in shaping the future of global logistics while growing fast and embracing the challenge to dare to grow.

Pay Range: $124,322.00 per year

Responsibilities

• Serve as a key leader in directing and managing the company’s inbound and outbound logistics operations for Ground Domestic Teams.
• Oversee all aspects of the site’s activities to deliver high levels of service while maintaining profitability and cost efficiency, strictly adhering to company policies and regulatory requirements.
• Ensure operational staff execute service agreements at or above customer standards.
• Manage all customer deliveries and pickups for B2B and B2C.
• Maximize profitability through customer service, effective communication, and timely resolution of pending matters.
• Control revenue and expenses to meet budget constraints, including billing, accounts payable/receivable, and contractor settlements for independent contractors.
• Plan and monitor daily staffing schedules, adjusting as needed to maintain adequate staffing aligned with operational demands.
• Allocate work assignments effectively to ensure operational efficiency and staff engagement.
• Communicate directives, rules, and procedures clearly to operations staff.
• Oversee the implementation of safety methods, practices, and programs to guarantee freight is handled safely and timely with appropriate equipment and tools.
• Maintain a clean, professional, and safe working environment.
• Manage and oversee administrative functions to ensure all paperwork meets compliance requirements and is processed timely.
• Collaborate with the Director of Operations and the Sales Team on RFP quotes, new client onboarding, new tariff pricing structures, and contract management.
• Provide coaching, training, and mentorship to subordinate staff, supporting career development through training and quality‑management activities.

Qualifications

• Bachelor’s degree in Supply Chain Management, Logistics Engineering, Industrial Engineering, or related field.
• 24 months experience in ground operations leadership, P&L management, supply‑chain management, customer service, contract negotiation, continuous improvement, new client onboarding, independent contractor and driver relations.
• Strong leadership, communication, and organizational skills.
• Ability to manage multiple priorities in a fast‑paced environment.

Equal Opportunity Statement

CEVA Logistics is proud to be an equal‑opportunity workplace and an affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other characteristic. We are an Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.

Benefits

• Health, dental, and vision coverage with company contribution to a health savings account.
• Company‑paid life insurance, accident insurance, short‑ and long‑term disability coverage, and an employee assistance plan.
• Voluntary benefits including additional life insurance, AD&D coverage, short‑ and long‑term disability buy‑up, critical illness coverage, identity theft protection, and a legal plan.
• 401(k) with company match.
• Flexible paid time off, paid holidays, and a tuition reimbursement program.