Operations Manager - FT - Memorial Cancer Institute

Memorial Healthcare; South Bend (IN); On-site; USD 90,000 - 120,000; Full time

Job summary

Memorial Healthcare in Pembroke Pines, FL, seeks a healthcare operations leader to manage daily unit workflows and ensure financial targets are met. You will drive budgeting processes, supervise staff, and uphold high standards of patient-centered care.

The role requires a Bachelor’s in Healthcare Management or related field, with a Master’s preferred, and at least three years in healthcare administration. This is an on-site senior management position with potential for growth.

Qualifications

• Bachelor’s degree in Healthcare Management or related field required.
• Three years of healthcare experience preferred.
• Master’s degree preferred.

Responsibilities

• Meet Net Operating Revenue objectives to sustain Manager Level III.
• Oversee budgeting and report variances monthly.
• Manage staff scheduling, recruitment and payroll.
• Develop policies, procedures and vendor relations.
• Ensure regulatory compliance and quality patient care.

Skills

Budget management

Staff management

Patient-centered care

Regulatory compliance

Scheduling

Education

Bachelor’s degree in Healthcare Management, Public Health, or related field

Master’s degree preferred

Job description

Location

Pembroke Pines, Florida

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

Summary

Bachelor’s Degree is required.
Manages the daily workflow of assigned department or unit.

Responsibilities

Must meet set Net Operating Revenue objective of greater than $2.5 Million per fiscal year to sustain Manager Level III. Net Operating Revenue results below the set Revenue objective may result in a Manager level change.Manages customer needs face to face or via phone, triages phone calls to assess/authorize urgent & emergent appointments, rounding on staff and patients, monthly metrics, CME records for Physicians, legal requests , and acts as a backup to the Director.Develop guidelines for prioritizing work activities, evaluating effectiveness and modifying activities as necessary.Develop and implements organizational policies and procedures.Supports special projects and business analysis as requested.Manages, monitors and assists in the development of departmental budgets. Reports budget variances monthly to practice leadership and CFO, identifies and reports on practice issues/opportunities and associated action plans. Manages regulatory compliance, departmental contracts and vendor relations. Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies.Manages staff relations including performance management, staff satisfaction and conflict management. Performs and oversees scheduling, recruitment, and payroll.Assists with developing specific departmental goals, standards, and objectives which directly support the strategic plan and vision of the organization.

Competencies

ACCOUNTABILITY, CUSTOMER SERVICE, LEADING BY COACHING, MANAGING BUDGETS - MANAGEMENT, ORGANIZATION SKILLS, PATIENT AND FAMILY CENTERED CARE, PEOPLE MANAGMENT, RESPONDING TO CHANGE, STANDARDS OF BEHAVIOR

Education and Certification Requirements

High School Diploma or Equivalent (Required)

Additional Job Information

Complexity of Work: Requires critical thinking skills, effective communication skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. May need to work odd shifts and long hours. May need to provide weekend and/or holiday coverage. Required Work Experience: Three (3) years of experience working in healthcare. Other Information: Additional Education Info: Bachelor’s degree in Healthcare Management, Public Health, or related field of study. Master’s preferred.

Working Conditions and Physical Requirements

• Bending and Stooping = 60%
• Climbing = 20%
• Keyboard Entry = 60%
• Kneeling = 20%
• Lifting/Carrying Patients 35 Pounds or Greater = 60%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 20%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
• Pushing or Pulling > 75 lbs Non-Patient = 40%
• Reaching = 60%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 60%
• Running = 0%
• Sitting = 60%
• Squatting = 0%
• Standing = 60%
• Walking = 60%
• Audible Speech = 60%
• Hearing Acuity = 60%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 60%
• Distinguish Color = 60%
• Seeing - Far = 60%
• Seeing - Near = 60%
• Bio hazardous Waste = 40%
• Biological Hazards - Respiratory = 40%
• Biological Hazards - Skin or Ingestion = 40%
• Blood and/or Bodily Fluids = 40%
• Communicable Diseases and/or Pathogens = 40%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 0%
• Gas/Vapors/Fumes = 0%
• Hazardous Chemicals = 0%
• Hazardous Medication = 0%
• Latex = 40%
• Computer Monitor = 60%
• Domestic Animals = 0%
• Extreme Heat/Cold = 0%
• Fire Risk = 20%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 40%
• Needles/Sharp Objects = 40%
• Potential Electric Shock = 20%
• Potential for Physical Assault = 20%
• Radiation = 40%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 40%

Shift

Primarily for office workers - not eligible for shift differential

Disclaimer

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [e-mail]