Director - Practice and Ambulatory Operations - MCI

Memorial Healthcare; United States; Hybrid; USD 140,000 - 180,000; Full time

Job summary

Memorial Healthcare System seeks a senior leader to oversee cancer care delivery across clinics and hospital ambulatory sites, including infusion therapy coordination and on-site pharmacy operations.

The role requires five plus years of leadership in healthcare, strong budgeting and cross‑functional coordination to align with the system’s mission and patient‑centered goals.

Qualifications

• Leadership experience in healthcare operations
• Experience managing multiple clinics and hospital ambulatory sites
• Strong business acumen and budget management skills

Responsibilities

• Create and oversee business plans and action plans to drive growth and patient experience.
• Foster relationships with staff, providers and divisions across the system.
• Motivate, lead, develop and empower direct reports and teams.
• Plan, delegate and supervise work, communicating clearly and concisely.
• Oversee operations of complex cancer care delivery areas in coordination with hospital outpatient treatment areas.
• Monitor budgets, quality metrics, patient experience and vendor relations.
• Ensure regulatory compliance and drive strategic planning for the service line.

Skills

Leadership

Business Acumen

Quality Focus

Relationship Building

Performance Management

Education

Bachelors (Required)

Job description

Location

Pembroke Pines, Florida

Summary

Provides leadership, direction and administration for all aspects of care delivery operations for the Memorial Cancer Institute (MCI); including but not limited to management of multiple clinic’s practice and associated hospital ambulatory operations. Service delivery includes both practice and hospital based chemo infusion sites (including freestanding sites), on-site stat lab and on-site clean room IV pharmacy coordination to ensure efficiency and exceptional patient experience. This is a high acuity, sub-specialty patient population and care delivery requires coordination with cancer support services (social work, nutrition, navigation, PAC and other areas) including frequent transitions to ED and inpatient. Ensures service line’s activities and resources are aligned with organizational mission, values, and objectives.

Responsibilities

• Ability to create business plans and/or action action plans in an effort to expand business needs or improve Press Ganey - Patient Experience scores.
• Ability to foster relationships with staff, colleagues and providers within division and throughout the healthcare system.
• Ability to motivate and lead and develop and empower direct reports team building.
• Ability to effectively plan, delegate and supervise the work of others. Expresses self clearly, conveys information in a concise, accurate and understandable manner.
• Supports special projects and business analysis as requested.
• Oversees operations of complex care delivery area(s) including subspecialty practices coordinated with hospital outpatient treatment areas, (some standalone sites) with high acuity and frequent transitions to and from inpatient and to the ED.
• Monitors departmental budgets, quality, patient experience, team building, departmental contracts and vendor relations.
• Determines and justifies needs for systems/equipment/supplies purchases, monitors usage, and oversees proper working order and/or stock supplies.
• Ensures compliance with regulatory agencies governing healthcare delivery, third party payers, and accrediting bodies.
• Develops and is accountable for operational, financial and clinical information activities and specific goals, standards, and objectives which directly support the strategic plan and vision of the service line.organization.
• Possess clinical working knowledge of practice(s) in portfolio.

Competencies

• Business Acumen
• Concern for Quality
• Develop Relationships
• Lead Through Vision
• Manage Performance

Education and Certification Requirements

• Bachelors (Required)

Additional Job Information

Complexity of Work: This role requires critical thinking skills, effective communication, decisive judgment, and the ability to build and foster positive relationships. The incumbent must be able to lead others and take appropriate action when required. Required Work Experience: Five (5) years of leadership experience. Project management and process improvement experience preferred. Other Information: Additional Education Info: Masters Degree Preferred

Working Conditions and Physical Requirements

• Bending and Stooping = 80%
• Climbing = 0%
• Keyboard Entry = 80%
• Kneeling = 60%
• Lifting/Carrying Patients 35 Pounds or Greater = 0%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 80%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 80%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 40%
• Pushing or Pulling > 75 lbs Non-Patient = 0%
• Reaching = 80%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 80%
• Running = 0%
• Sitting = 80%
• Squatting = 60%
• Standing = 80%
• Walking = 80%
• Audible Speech = 80%
• Hearing Acuity = 80%
• Smelling Acuity = 0%
• Taste Discrimination = 0%
• Depth Perception = 80%
• Distinguish Color = 80%
• Seeing - Far = 80%
• Seeing - Near = 80%
• Bio hazardous Waste = 60%
• Biological Hazards - Respiratory = 60%
• Biological Hazards - Skin or Ingestion = 60%
• Blood and/or Bodily Fluids = 60%
• Communicable Diseases and/or Pathogens = 60%
• Asbestos = 0%
• Cytotoxic Chemicals = 0%
• Dust = 60%
• Gas/Vapors/Fumes = 0%
• Hazardous Chemicals = 0%
• Hazardous Medication = 60%
• Latex = 80%
• Computer Monitor = 80%
• Domestic Animals = 40%
• Extreme Heat/Cold = 0%
• Fire Risk = 40%
• Hazardous Noise = 0%
• Heating Devices = 0%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 0%
• Moving Mechanical Parts = 60%
• Needles/Sharp Objects = 60%
• Potential Electric Shock = 0%
• Potential for Physical Assault = 60%
• Radiation = 0%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 80%

Shift

Primarily for office workers - not eligible for shift differential

Disclaimer

This job description is not intended, nor should it be construed to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with the job. It is intended to indicate the general nature and level of work performed by employees within this classification.

Wages shown on independent job boards reflect market averages, not specific to any employer. We encourage candidates to talk to their Memorial Healthcare System recruiter to discuss actual pay rates, during the hiring process.

Memorial Healthcare System is proud to be an equal opportunity employer committed to workplace diversity.

Memorial Healthcare System recruits, hires and promotes qualified candidates for employment opportunities without regard to race, color, age, religion, gender, sexual orientation, national origin, veteran status, disability, genetic information, or any factor prohibited by law.

We are proud to offer Veteran’s Preference to former military, reservists and military spouses (including widows and widowers). You must indicate your status on your application to take advantage of this program.

Employment is subject to post offer, pre-placement assessment, including drug testing.

If you need reasonable accommodation during the application process, please call 954-276-8340 (M-F, 8am-5pm) or email [e-mail]