Operations Manager - Fixed Income Trade Support

Royal Bank of Canada; Minneapolis (MN); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for their Trade Support Team. This pivotal role involves leading a team in managing complex, time-sensitive processes while ensuring high-quality customer service. The ideal candidate will foster teamwork, drive development, and implement new initiatives, all while navigating regulatory and organizational risks. With a focus on operational excellence, this position offers the chance to make a significant impact in a fast-paced environment. If you're passionate about leadership and process improvement, this opportunity is perfect for you.

Qualifications

• Proven experience in managing teams and providing leadership.
• Strong understanding of regulatory and organizational risks.

Responsibilities

• Supervise and lead the Trade Support Team in complex processes.
• Handle escalated customer service issues and oversee new initiatives.

Skills

Team Leadership

Customer Service

Risk Management

Process Implementation

Education

Bachelor's Degree

Relevant Certifications

Job description

As a key member of the Trade Support Team, the Manager is responsible for providing supervision and leadership for a team supporting time-sensitive, complex exception-based, and highly specialized processes. The incumbent will hire, onboard, and train new team members, provide coaching, recognition, and development, foster teamwork, and plan for succession. Additionally, this role supports escalated customer service issues, oversees processes, supports new initiatives and process implementations, and maintains accurate procedures and reference materials. The incumbent must understand regulatory and organizational risks, process workflows, dependencies, and work with minimal supervision, addressing escalated questions independently and seeking managerial assistance as needed. The position involves increased risk management through operational reviews, system checks, and adherence to procedures.