Operations Manager - Fixed Income Trade Support

RBC Capital Markets, LLC; Minneapolis (MN); On-site; USD 65,000 - 115,000; Full time

Job summary

An established industry player is seeking a dynamic Manager for their Trade Support Team. This role involves overseeing a team responsible for complex, time-sensitive processes while fostering a collaborative environment. The ideal candidate will have extensive experience in the securities or banking industry, strong leadership skills, and the ability to adapt to rapid changes. You will be instrumental in driving performance, ensuring compliance, and enhancing customer service through effective management and process improvement initiatives. Join a forward-thinking company that values innovation and teamwork, and take your career to the next level.

Benefits

Comprehensive rewards program

Development opportunities

Collaborative work environment

Qualifications

• 5+ years relevant industry experience in securities or banking.
• 2+ years of managerial experience leading teams.

Responsibilities

• Oversee team operations and ensure compliance with regulations.
• Support escalated customer service inquiries and problem resolution.

Skills

Customer Service

Management

Decision Making

Relationship Management

Performance Measurement

Process Improvement

Risk Management

Time Management

Treasury Management

Education

4-year degree or equivalent

High School diploma plus extensive experience

Tools

MS Office Suite

Job description

Job Summary

Job Description

What is the opportunity?

As a key member of the Trade Support Team, the Manager oversees a team supporting time-sensitive, complex exception-based, or highly specialized processes. Responsibilities include hiring, onboarding, training, coaching, and developing team members, fostering teamwork, and planning for succession. The role also involves supporting escalated customer service issues, process oversight, implementing new initiatives, and maintaining accurate procedures. The Manager must understand regulatory and organizational risks, process workflows, dependencies, and complete work with minimal supervision, addressing escalated questions independently while consulting with the Manager or other resources as needed. The position involves managing increased risk elements through operational reviews, system checks, and adherence to procedures.

What will you do?

Managerial Excellence (50%)

• Hire, onboard, and train new team members.
• Supervise and direct complex daily workflows to meet service levels.
• Provide training, coaching, recognition, and development, fostering teamwork and succession planning.
• Serve as a subject matter expert for supported processes.
• Coordinate and support customer service inquiries requiring research or problem resolution with internal and external stakeholders.
• Handle escalated questions independently, consulting with senior management as needed.
• Ensure team understands RBC's vision and supports targeted behaviors aligned with goals.
• Set individual goals, manage performance, support career development, and recognize achievements.
• Promote collaboration across teams and enterprise-wide solutions.
• Support change management initiatives, helping employees adapt and stay focused on priorities.

Department Oversight Support (30%)

• Oversee operations on complex exception-based processes, ensuring compliance and risk mitigation.
• Review processing exceptions for regulatory and policy compliance.
• Verify and record data accurately in supporting technology systems.
• Assist with metrics, staffing, financial forecasts, and budgeting.

Process Improvement (10%)

• Identify and suggest process or system changes to reduce risk, boost efficiency, or improve customer service.
• Participate in business requirements, testing, training, and implementation of system enhancements.

Training and Documentation (5%)

• Develop ongoing training materials and support for team members.
• Maintain and update department procedures and system documentation.

Other (5%)

• Perform additional duties as assigned.

What do you need to succeed?

Must-have

• 4-year degree or equivalent plus 5+ years relevant industry experience, or High School diploma plus extensive experience.
• 3+ years of securities, banking, or related industry experience.
• Securities license 7 or 99 (or ability to obtain within 120 days).
• 2+ years of managerial experience leading teams.
• Effective hiring, training, and leadership skills.
• Ability to support daily business needs and adapt to rapid change.
• Advanced customer service and problem-solving skills.
• Experience with brokerage systems and change management.
• Proficiency in MS Office Suite.
• Strong organizational and communication skills.

Nice-to-have

• Additional experience in credit operations, project/vendor management, analysis, or risk control.
• Knowledge of regulatory reporting (TRACE/MSRB) and fixed income markets.

What's in it for you?

We offer a comprehensive rewards program, development opportunities, and a collaborative work environment. The salary range is $65,000 - $115,000, with potential bonuses and discretionary compensation based on performance.

Our compensation philosophy supports high performance, strategic goals, and shareholder value.

Job Skills

Customer Service, Management, Decision Making, Relationship Management, Performance Measurement, Process Improvement, Risk Management, Time Management, Treasury Management

Additional Job Details

Address:

250 NICOLLET MALL, MINNEAPOLIS

City:

Minneapolis

Country:

United States of America

Work hours/week:

40

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2025-04-21

Application Deadline:

2025-05-05

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace with diverse perspectives is key to our growth. We foster a culture of respect, belonging, and opportunity for all employees to perform at their best, collaborate effectively, innovate, and grow professionally. RBC is committed to policies and programs that support this vision.

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