Operations Manager, Fashion Show Mall

ZARA; Las Vegas (NV); On-site; USD 65,000 - 95,000; Full time

Job summary

Zara USA, Inc. seeks an Operations Manager to oversee store operations with a focus on the stockroom and in-store service that supports sales and customers.

You will be dynamic, organized, and analytical, with the ability to read reports and draw conclusions to drive performance and efficiency across back-end and customer-facing processes.

Qualifications

• Must have completed 90 day introductory period in current position.
• Must be in good standing with respect to job performance.
• Must have completed and passed a skills assessment in store.
• Must have completed LEAP training.

Responsibilities

• Help the Head of store Operations organize store operations based on operational KPIs to optimize performance.
• Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager.
• Execute the replenishment and verify its location in the plant.
• supervise the back processes: checkout, fitting rooms, size collection and online collection, so that they are executed well and provide good customer service.
• Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Help Head of store operations manager implement new projects and operational updates.
• Assist Head of store operations manager, manage the external team.
• Use analytics tools and track KPIs to improve in-store processes.
• Supervise and take responsibility for the operation of store devices and track technology incidents.
• Continuous communication and feedback with your supervisor (Head of store operations manager) and all teams within the store (section managers, experts, specialists)
• Continuously training teams in their area.
• Help Head of store operations manager develop the store's operational team.
• You are responsible for compliance with occupational risk prevention, health and safety regulations.

Skills

Stockroom management

KPI analysis

Operational planning

Team training

Analytical mindset

Education

LEAP training

Job description

As the Operations Manager it is your role to execute the operations of the store focused on the stockroom, achieving its operation at the service of sales and customers. You are dynamic and operational with great ability to organize and execute tasks. You will also be analytical with the ability to read reports and draw conclusions

Key Responsibilities

• Help the Head of store Operations organize store operations based on operational KPIs to optimize and improve performance.
• Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager.
• Execute the replenishment and verify its location in the plant.
• He supervises the back processes: checkout, fitting rooms, size collection and online collection, so that they are executed well and provide good customer service.
• Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC).
• Help Head of store operations manager implement new projects and operational updates.
• Assist Head of store operations manager, manage the external team.
• Use analytics tools and track KPIs to improve in-store processes.
• Supervise and take responsibility for the operation of store devices and track technology incidents.
• Continuous communication and feedback with your supervisor (Head of store operations manager) and all teams within the store (section managers, experts, specialists)
• Continuously train teams in their area.
• Help Head of store operations manager develop the store's operational team.
• You are responsible for compliance with occupational risk prevention, health and safety regulations.

Eligibility Requirements

• Must have completed 90 day introductory period in current position.
• Must be in good standing with respect to job performance.
• Must have completed and passed a skills assessment in store
• Must have completed LEAP training

Zara USA, Inc. is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.