Operations Manager

Inditex; Walnut Creek (CA); On-site; USD 55,000 - 74,000; Full time

Benefits offered by this job

Employee discount

Internal promotion programs

Job summary

Zara USA, Inc. in Walnut Creek, CA seeks an Operations Manager to run store operations focused on stockroom flows and customer service, with analytical oversight of KPIs.

You will organize replenishment, supervise back-office processes, and support omnichannel initiatives to optimize sales performance. The role emphasizes team leadership, task execution, safety compliance, and collaboration with the Head of store operations and section teams, with a strong focus on efficiency and guest

Qualifications

• Experience in store operations and stock management.
• Ability to read reports and draw conclusions to improve performance.
• Strong organizational and task execution skills.
• Proven track record in leading teams and delivering great customer service.

Responsibilities

• Help organize store operations based on KPIs to optimize performance.
• Manage warehouse stock and merchandise flows for replenishment.
• Supervise back-office processes: checkout, fitting rooms, size collection and online collection.
• Run omnichannel processes and cooperate with the Head of store operations.
• Monitor store devices and track technology incidents; train teams.

Skills

Stock management

Analytics

Team leadership

KPI tracking

Customer service

Job description

# Operations Manager## DetailsBrand · ZaraLocation · WALNUT CREEK, THE UNITED STATES## DescriptionAbout usZara offers the latest fashion trends for all. An international brand with stores in the main cities of the world and online. Our business model is centered in our customers, constantly adapting to their needs. We love what we do. Teamwork, passion, curiosity, diversity, sustainability, creativity and humility are our daily motivation. Does it sound like you? Maybe you are a Zara person.PurposeAs the Operations Manager it is your role to execute the operations of the store focused on the stockroom, achieving its operation at the service of sales and customers. You are dynamic and operational with great ability to organize and execute tasks. You will also be analytical with the ability to read reports and draw conclusionsKey Responsibilities:Help the Head of store Operations organize store operations based on operational KPIs to optimize and improve performance.Manage warehouse stock and merchandise flows taking into account the criteria of the Sales Manager.Execute the replenishment and verify its location in the plant.He supervises the back processes: checkout, fitting rooms, size collection and online collection, so that they are executed well and provide good customer service.Run omnichannel-related processes (SINT, IPOD, STORE MODE, CC).Help Head of store operations manager implement new projects and operational updates.Assist Head of store operations manager, manage the external team.Use analytics tools and track KPIs to improve in-store processes.Supervise and take responsibility for the operation of store devices and track technology incidents.Continuous communication and feedback with your supervisor (Head of store operations manager) and all teams within the store (section managers, experts, specialists)Continuously train teams in their area.Help Head of store operations manager develop the store's operational team.You are responsible for compliance with occupational risk prevention, health and safety regulations.What we offer:In addition to a competitive salary, you will also receive 25% discount to buy the latest trends in any of our brands and a variety benefit package where you can find a wide range of discounts.Our internal talent is our greatest asset and we are proud of offering internal promotion programs where you will find opportunities to grow, e-learning and training programs as well as social projects to get involved and contribute to a better society, and much more!Annual compensation range:$55,000 - $74,000 +discretionary bonus\\* Zara, in good faith, believes that this posted rate of compensation is the accurate range for this role at this location at the time of this posting. This range may be modified in the future. Actual compensation within that range will be dependent upon the individual’s skills, experience, qualifications, and applicable laws.Zara USA, Inc. is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender, gender identity, gender expression, disability, age, citizenship status, veteran status or any other characteristic protected by applicable federal, state or local laws.EOE/DFW