Operations Manager, Facilities & Guest Experience (1st Shift)

Block by Block; Fort Worth (TX); On-site; USD 77,000 - 94,000; Full time

Job summary

Block by Block in Fort Worth, TX is seeking an experienced Operations Manager for 1st shift (6a-3p) to lead an ambassador program in downtown environments. You will hire, train, and manage a field team, deploy resources, and ensure high-quality service while coordinating with clients and internal teams.

Responsibilities include scheduling, inventory management, reporting, and on-site leadership in varying weather conditions.

Qualifications

• Minimum of 5 years management experience.
• Expert Customer Service Skills.
• Expert Judgement — must be comfortable and competent in order to make decisions based on information available.
• Strong background with proficiency in MS Word, MS Excel and MS Outlook.

Responsibilities

• Hiring and training a positive, skilled, and dependable team.
• Adjusting the deployment of resources to match changing needs.
• Identifying and solving problems to improve program quality.
• Procuring and managing inventory of supplies and equipment.
• Reporting outcomes through various channels (spreadsheets, Kronos Timekeeping, Budgets).
• Hands-on working management in the field to provide coaching, mentoring, and continuous training.

Skills

Leadership

Customer service

Communication

Decision making

Team management

Problem solving

Education

High School Diploma

College preferred

Tools

MS Word

MS Excel

MS Outlook

Job description

Block by Block in Fort Worth, TX is seeking an experienced Operations Manager for 1st shift (6a-3p) to lead an ambassador program in downtown environments. You will hire, train, and manage a field team, deploy resources, and ensure high-quality service while coordinating with clients and internal teams.

Responsibilities include scheduling, inventory management, reporting, and on-site leadership in varying weather conditions.