Operations Manager, Event Management

Maritz; United States; Remote; USD 60,000 - 110,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

Paid parental leave

401k

Tuition reimbursement

Paid time off

Year-end holiday closure

Job summary

Maritz is seeking a dedicated Event Management leader to guide a team across markets and event types, focusing on performance, development conversations, and goal setting. You will oversee labor, time tracking, and invoicing while ensuring compliance and client satisfaction.

You will manage projects for assigned accounts, cultivate relationships, and drive financial and compliance success, adhering to SOPs and best practices while contributing to continuous improvement across the organization.

Qualifications

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience in meetings, events, and/or incentive travel (pre- and/or post-sale).
• 1–2 years of experience in compliance and/or accounting-related functions.
• 1–2 years of proven supervisory or people leadership experience preferred.
• Experience managing budgets and financial oversight for programs or accounts.
• Strong organizational, communication, and motivational skills with the ability to manage multiple priorities.
• Ability to work effectively with all levels of an organization, including clients and external partners.
• Nice To Have Global travel or hospitality industry experience.
• Understanding of experience design and the ability to articulate event outcomes tied to business objectives.
• Professional certifications such as PMP, CMP, CIS, CITP, HMCC, or DES.

Responsibilities

• Lead, mentor, and coach Event Management team members across markets and event types, including performance management, development conversations, and goal setting.
• Coordinate regular team meetings, communications, onboarding support, and training initiatives.
• Oversee labor management, time tracking, T&E reporting, and invoicing approvals to ensure accuracy and compliance.
• Provide Event Management support for assigned target accounts, including project oversight, relationship management, and financial and compliance management.
• Ensure adherence to workflows, client SOPs, and best practices across accounts for operational consistency.
• Review and audit team transactions and deliver monthly and quarterly reporting for SLA, finance, compliance, and event management.
• Support new initiatives, processes, and continuous improvement efforts across the organization.

Skills

Leadership

Coaching

Project management

Budget management

Communication

Organizational skills

Education

Bachelor’s degree or equivalent experience

Job description

Where Human Connection Fuels Possibility At Maritz, decades of innovation and perseverance have built more than just a strong reputation — they’ve shaped a culture where human connection and collaboration are at the heart of everything we do. Joining Maritz means becoming part of a workplace grounded in a critical truth; people and their potential is our greatest resource. Maritz helps companies achieve their business goals by inspiring people to perform their best. We design experiences, incentives, and recognition programs that spark action and deliver measurable impact. And we’ve brought this human-first design inward – intentionally building teams that care for each other and collaborate powerfully. In our most recent employee survey, nearly 90% of respondents said that their managers care about their concerns and 82% said they feel genuinely appreciated. We know that when employees feel seen, supported, and celebrated for who they are, they thrive and so does our business. That’s why we’ve created a flexible, environment that empowers you to do your best work without sacrificing what matters most to you. In fact, in that same survey, nearly 90% of respondents said they have the flexibility they need to balance work and personal life and nearly 80% said Maritz does a great job prioritizing employee well being. We have a passion for excellence and genuine care for the people making it possible.

Provides a centralized point of leadership for coordination and execution of face to face, digital and hybrid events/programs within a team so that operational excellence results with all program operations. Strives to meet client needs, specifications, objectives, and quality standards.

Work with the collective event management team and direct reports to maximize contribution margin by effectively managing the customer experience, balancing customer satisfaction, employee satisfaction and organizational cost. This position centers heavily around accounting and compliance.

What You’ll Be Doing

• Lead, mentor, and coach Event Management team members across markets and event types, including performance management, development conversations, and goal setting.
• Coordinate regular team meetings, communications, onboarding support, and training initiatives.
• Oversee labor management, time tracking, T&E reporting, and invoicing approvals to ensure accuracy and compliance.
• Provide Event Management support for assigned target accounts, including project oversight, relationship management, and financial and compliance management.
• Ensure adherence to workflows, client SOPs, and best practices across accounts for operational consistency.
• Review and audit team transactions and deliver monthly and quarterly reporting for SLA, finance, compliance, and event management.
• Support new initiatives, processes, and continuous improvement efforts across the organization.

What You’ll Bring

• Bachelor’s degree or equivalent experience.
• 3–5 years of experience in meetings, events, and/or incentive travel (pre- and/or post-sale).
• 1–2 years of experience in compliance and/or accounting-related functions.
• 1–2 years of proven supervisory or people leadership experience preferred.
• Experience managing budgets and financial oversight for programs or accounts.
• Strong organizational, communication, and motivational skills with the ability to manage multiple priorities.
• Ability to work effectively with all levels of an organization, including clients and external partners.
• Nice To Have Global travel or hospitality industry experience.
• Understanding of experience design and the ability to articulate event outcomes tied to business objectives.
• Professional certifications such as PMP, CMP, CIS, CITP, HMCC, or DES.

Working Logistics & Things You Should Know

Onsite expectations may vary based on team and business needs. Travel may be required based on client programs, team support, or business initiatives.

• Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, paid parental leave, 401k, tuition reimbursement, paid time off, year end holiday closure, and more!

Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire.

Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status.

We are committed to providing a workplace free of any discrimination or harassment.

If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0380 or by sending an email to [e-mail].

We're glad you are here! Thank you for your interest in growing your career with us. Please check back frequently to search jobs that fit your skills and interests.

At Maritz, we help companies achieve their business goals by inspiring people to perform at their best, including employees, customers, and channel partners. Through three client-facing solution groups — Maritz Business Events Solutions, Maritz Engagement Solutions, Maritz Automotive Solutions— we design experiences, incentives, and recognition programs that spark action and deliver measurable impact. Our fourth solution, Global Business Solutions, enables our client facing solution groups through strategic, technological and operational infrastructure. Together, we deliver exceptional experiences that connect, motivate, and drive results for our clients and their audiences. At Maritz, we value people and care deeply about your experience.

Please remember; we never ask for money, only communicate from a @maritz.com email address, and you’ll always have a virtual or in-person conversation before any offer.

For official opportunities, visit www.maritz.com/careers, and report any suspicious activity.