Operations Manager - Distribution

Restaurant Technologies; Boston (MA); On-site; USD 75,000 - 93,000; Full time

Benefits offered by this job

Professional development

Health care coverage

Incentives and work-life balance

Military & veteran friendly

Job summary

Restaurant Technologies is seeking an Operations Manager, Distribution to lead a depot team, ensuring safe, efficient delivery operations and strong customer outcomes. You will drive KPI performance, coach leaders, and work with Service and Support to optimize financial and operational results.

You will partner with the General Manager to meet depot goals, manage workforce planning, and drive continuous improvement in a fast-paced field environment. Based in MA, with relocation as needed.

Qualifications

• 2–4 years of experience in operations, distribution, logistics, or route-based environment.
• Experience leading people, teams, or daily operations (formal or informal).
• Ability to coach, develop, and hold frontline employees accountable.
• Comfortable working in a fast-paced, hands-on environment.
• Basic understanding of safety practices and regulated environments.
• Ability to use data and metrics to manage performance and solve problems.
• Willingness to lead from the front and be actively engaged in daily operations.
• High school diploma or equivalent.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Lead and develop a high-performing team through coaching and accountability.
• Foster leadership capability through coaching and talent development.
• Own safety culture by enforcing policies and regulatory compliance.
• Coach team members to reinforce safe driving behaviors and discipline.
• Drive workforce planning including recruiting, onboarding, and scheduling.
• Oversee fleet performance and maintenance to support distribution.
• Ensure pre/post-trip inspections and monitor uptime/downtime metrics.
• Create a customer-focused culture and meet customer expectations.
• Collaborate with cross-functional teams to resolve issues and retain customers.
• Oversee distribution execution including delivery and uptake of used oil.
• Maintain high service levels, route efficiency, and performance.
• Perform route reconciliation for accurate delivery, billing, and invoicing.
• Manage labor utilization and scheduling to optimize productivity.
• Maintain accurate inventory and coordinate tanker deliveries.

Skills

Leadership

Operations management

Data-driven

Safety compliance

Workforce planning

Problem solving

Education

High school diploma or equivalent

Bachelor’s degree or equivalent experience

Job description

The Operations Manager, Distribution is a depot leadership role responsible for driving overall depot performance through ownership of distribution operations. As a key member of the depot leadership team, this role contributes to the success of the entire operation - not just distribution, by ensuring safe, efficient, and reliable execution of delivery services. This role leads the Distribution team while partnering closely with Service and Support Functions to deliver strong customer outcomes, operational excellence, and financial performance. The Operations Manager, Distribution builds high-performing teams, reinforces operational discipline, and ensures consistent execution of company standards across safety, service, and quality. In partnership with the General Manager, this role is accountable for achieving depot-level financial and operational goals by optimizing workforce performance, driving key performance indicators, and supporting continuous improvement in a fast-paced, field-based environment.

Current Depot Location: 16 Esquire Rd, North Billerica, MA 01862 Depot location is moving later in 2026 to: 600 Griffin Brook Drive, Methuen, Massachusetts

Compensation: $75,000-$93,000. Base salary is determined by location, market factors, and experience.

Bonus Potential: 15% annual target (With the ability to earn higher)

Primary Job Accountabilities

• People Leadership & Development Lead and develop a high-performing team through coaching, accountability, recognition, documentation and ongoing development while maintaining strong engagement and retention.
• Build leadership capability within the team through coaching, and talent development.
• Safety Ownership Foster a safety-first culture by implementing and enforcing safety policies, procedures, and regulatory compliance (OSHA, DOT, and company standards).
• Actively coach team members to reinforce safe driving behaviors and operational discipline.
• Workforce Planning & Talent Management Drive workforce planning including recruiting, hiring, onboarding, scheduling and time management, performance management, and retention to ensure operational readiness.
• Fleet & Asset Management Oversee fleet performance and maintenance to support distribution execution.
• Ensure completion of pre- and post-trip inspections, preventative maintenance, and monitoring of uptime/downtime metrics along with performing fleet walks.
• Customer Ownership Create and sustain a customer-focused culture by ensuring service delivery meets customer expectations.
• Partner cross-functionally to resolve issues and support customer retention.
• Distribution Operations Execution Oversee distribution execution including delivery of fresh cooking oil and collection of used cooking oil across assigned routes.
• Ensure high service levels, route efficiency, and consistent operational performance.
• Perform timely route reconciliation to ensure accurate delivery volumes are captured, billed, and invoiced to customers correctly.
• Manage labor utilization and scheduling to drive productivity, control overtime, and align staffing with customer demand.
• Inventory Management Ensure accurate inventory to support operations and customer demand, including routine cycle counts, and coordination of tanker delivery schedules to maintain proper supply levels and ensure the depot can receive and process deliveries efficiently.
• Financial Performance & Operational Discipline Partner with the General Manager to achieve depot financial performance and key KPIs.
• Drive productivity, cost discipline, and continuous improvement across operations.

Education, Requirements & Competencies

• Minimum Qualifications: 2-4 years of experience in operations, distribution, logistics, or a route-based environment.
• Experience leading people, teams, or daily operations (formal or informal leadership).
• Ability to coach, develop, and hold frontline employees accountable.
• Comfortable working in a fast-paced, hands-on environment.
• Basic understanding of safety practices and regulated environments.
• Ability to use data and metrics to manage performance and solve problems.
• Willingness to lead from the front and be actively engaged in daily operations.
• High school diploma or equivalent required.
• Preferred Qualifications: 1-2+ years of direct people management experience.
• Experience in logistics, delivery, or route-based distribution environments.
• Familiarity with DOT compliance, regulations or driver-based operations.
• Experience managing scheduling, labor, or workforce planning.
• Experience using KPIs to drive performance (productivity, safety, service).
• Bachelor’s degree or equivalent experience.

Inclusive Employer At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we're proud to be an Equal Employment Opportunity and affirmative Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

If you need assistance or an accommodation due to a disability, please contact us by email at [e-mail] or call 1-888-796-4997.

Culture & Benefits

• Our employees are the foundation of our success and we take care of them! Our comprehensive benefits include professional development, competitive health care coverage, incentives and a healthy work and life balance.
• We've cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment.
• We've earned recognition as a one of America's Greatest Workplaces, by Newsweek and Best Place to Work, by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota's Fastest Growing Companies list.
• In addition, we've earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Restaurant Technologies is a Military & veteran friendly company.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 45,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets Restaurant Technologies is committed to providing a work environment that is free from discrimination and harassment in any form. It is our policy to comply with all applicable laws that provide equal opportunity in employment for all persons, and to prohibit discrimination in employment.

This job description in no way states or implies that these are the only duties to be performed by the employee in this position. Employee will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. A review of this position has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and responsibilities are essential job functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the employee will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. As a critical part of our culture of respect, we strictly prohibit any discrimination or harassment based on gender, age, race, color, religion, sexual orientation, gender identity, mental or physical disability, ancestry, pregnancy, national origin, and any other status protected by law. We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected veteran status, or any other characteristic protected by federal, state, or local law.