General Manager

Restaurant Technologies; New York (NY); Vor Ort; USD 110.000 - 125.000; Vollzeit

Benefits dieser Stelle

Professional development

Health care coverage

Incentives and a healthy work and life

Zusammenfassung

Restaurant Technologies is seeking a General Manager I at our Melville depot to lead the hourly workforce and depot operations, driving service excellence for 800+ customers. This role requires strong leadership, safety focus, DOT compliance, and the ability to manage fleet performance and KPIs while coaching teams.

The GM will report to the Operations Manager as appropriate and collaborate to achieve financial and operational goals.

Qualifikationen

• Operations experience required, 1+ year strongly preferred.
• Management experience required, 1+ year strongly preferred.
• Strong leadership and team motivation skills.
• Ability to coach, resolve conflicts, and develop employees.
• Proven track record in achieving financial and operational results.
• Excellent interpersonal communication across levels.

Aufgaben

• Effectively manage team engagement and performance.
• Monitor KPIs: retention, open positions, daily work schedules, and engagement scores to drive team effectiveness.
• Provide regular feedback, celebrate successes, and ensure team engagement to drive continuous improvement.
• Foster a safety-first culture by implementing and enforcing safety policies, training, procedures, and regulations, in compliance with OSHA standards.
• Actively coach and mentor team members to enhance their safety awareness and driving skills daily.
• Oversee fleet performance and maintenance to enhance productivity.
• Ensure drivers complete pre- and post-trip inspections and foster relationships with maintenance providers.
• Monitor KPIs like fleet downtime, vehicle uptime, and preventative maintenance.
• Ensure adherence to Department of Transportation (DOT) regulations, including hours of service and driver qualifications.
• Review compliance metrics regularly, coach drivers using Samsara, and promote a positive team environment for continuous improvement.
• Manage new installations: Oversee the installation of Oil Management system at customer sites to drive company growth and revenue generation.
• Monitor key performance indicators to ensure all equipment functions properly.
• Ensure service excellence: Oversee the performance and functionality of RT equipment to meet customer needs.
• Drive KPI achievement through effective staffing, coaching, and leadership, and develop action plans to address performance gaps.
• Manage oil distribution: Oversee the delivery of fresh cooking oil and collection of used cooking oil to maintain high service levels and support customer growth.
• Monitor key performance indicators for efficiency.
• Manage inventory accuracy: Ensure accurate inventory management at the depot level by overseeing material transactions, including receiving, shipments, transfers, and verifications for oil routes and installations/services.
• Ensure depot HACCP compliance: Oversee the implementation and adherence to HACCP (Hazard Analysis and Critical Control Point) standards to ensure food safety throughout the depot.
• Monitor key performance indicators, ensure all employees are trained and understand FDA regulatory requirements, and maintain cleanliness for inspection readiness.
• Oversee and analyze all aspects of depot operating expenses to ensure alignment with budgetary goals and financial forecasts, identifying areas for cost-saving opportunities without compromising service quality or operational efficiency.
• Prepare, monitor, and report on Profit and Loss (P&L) statements regularly, ensuring an accurate representation of the depot’s financial health.

Kenntnisse

Leadership

Operations management

Safety compliance

Fleet management

Coaching

KPI tracking

Ausbildung

Bachelor's degree in business or related field

Tools

Samsara

Jobbeschreibung

The General Manager I is pivotal in driving depot success by skillfully leading both individuals and team leaders at a specific depot location; serving upwards of 800 customers.

The General Manager is typically supported, dependent on operation size, by an Operations Manager, who manages part of the hourly team, while he/she may also directly supervise a segment of the hourly workforce.

Key responsibilities include enhancing team engagement, ensuring compliance with safety and DOT regulations, managing fleet performance, and driving service excellence in oil distribution.

The position requires effective leadership skills, a focus on continuous improvement, and the ability to achieve financial and operational goals.

Depot Location: 10 Hub Drive, Suite 104, Melville, NY 11747 | Compensation $110 - $125K per year. Base salary is determined by location, market factors, and experience.

Bonus Potential: 30% annual target (With the ability to earn higher).

Primary Job Accountabilities

• Effectively manage team engagement and performance.
• Monitor KPIs such as retention rate, open positions, daily work schedules, and engagement scores to drive team effectiveness.
• Provide regular feedback, celebrate successes, and ensure team engagement to drive continuous improvement.
• Foster a safety-first culture by implementing and enforcing safety policies, training, procedures, and regulations, in compliance with OSHA standards.
• Actively coach and mentor team members to enhance their safety awareness and driving skills daily.
• Oversee fleet performance and maintenance to enhance productivity.
• Ensure drivers complete pre- and post-trip inspections and foster relationships with maintenance providers.
• Monitor KPIs like fleet downtime, vehicle uptime, and preventative maintenance.
• Ensure adherence to Department of Transportation (DOT) regulations, including hours of service and driver qualifications.
• Review compliance metrics regularly, coach drivers using Samsara, and promote a positive team environment for continuous improvement.
• Manage new installations: Oversee the installation of Oil Management system at customer sites to drive company growth and revenue generation.
• Monitor key performance indicators to ensure all equipment functions properly.
• Ensure service excellence: Oversee the performance and functionality of RT equipment to meet customer needs.
• Drive KPI achievement through effective staffing, coaching, and leadership, and develop action plans to address performance gaps.
• Manage oil distribution: Oversee the delivery of fresh cooking oil and collection of used cooking oil to maintain high service levels and support customer growth.
• Monitor key performance indicators for efficiency.
• Manage inventory accuracy: Ensure accurate inventory management at the depot level by overseeing material transactions, including receiving, shipments, transfers, and verifications for oil routes and installations/services.
• Ensure depot HACCP compliance: Oversee the implementation and adherence to HACCP (Hazard Analysis and Critical Control Point) standards to ensure food safety throughout the depot.
• Monitor key performance indicators, ensure all employees are trained and understand FDA regulatory requirements, and maintain cleanliness for inspection readiness.
• Oversee and analyze all aspects of depot operating expenses to ensure alignment with budgetary goals and financial forecasts, identifying areas for cost-saving opportunities without compromising service quality or operational efficiency.
• Prepare, monitor, and report on Profit and Loss (P&L) statements regularly, ensuring an accurate representation of the depot’s financial health.

Education, Requirements & Competencies

• Minimum Qualifications
• Operations experience required, 1+ year(s) strongly preferred
• Management experience required, 1+ year(s) strongly preferred
• Skilled in motivating others and building highly engaged and effective teams.
• Demonstrated ability to manage employee performance through coaching conversations, conflict resolution, and employee development.
• Managerial courage to address performance issues, tackle difficult conversations and lead with confidence.
• Demonstrated ability to manage customer service challenges to mutually beneficial outcomes.
• Strong business acumen and proven track record in achieving financial and operational results.
• Excellent interpersonal communication skills with the ability to influence various levels of the organization.
• Self-awareness with an understanding of personal strengths and areas for growth; actively seeks improvement opportunities.
• Ability to thrive in a fast-paced, growth-oriented environment.

Preferred Qualifications

• Bachelor's degree in business or related field, strongly preferred
• Route-based service industry experience is strongly preferred
• Experience leading a distribution function is strongly preferred

Inclusive Employer

At Restaurant Technologies, we celebrate diversity, believe in equity, and are committed to creating an inclusive environment for all employees; we’re proud to be an Equal Employment Opportunity and Affirmitive Action employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Restaurant Technologies is a Military & Veteran friendly company.

Culture & Benefits

• professional development
• competitive health care coverage
• incentives and a healthy work and life balance

Our employees are the foundation of our success and we take care of them!

We’ve cultivated an award-winning workplace for driven team members who enjoy a fast pace and rapid growth balanced by a flexible and supportive environment.

We’ve earned recognition as a “Best Place to Work,” by the Minneapolis/St. Paul Business Journal along with The Minnesota Work Life Champions Award while consistently earning a spot on Minnesota’s Fastest Growing Companies list.

In addition, we’ve earned numerous awards from our customer base who consider Restaurant Technologies a valued strategic partner.

Who We Are

Restaurant Technologies is the leading provider of highly innovative and value-enhancing bulk cooking oil management services to the food service industry. Our solution is environmentally sound, highly efficient and creates a safer, more productive work environment for restaurant personnel. With over 35,000 existing customers we are an established, profitable mid-sized company poised for double-digit growth in the coming year. We are headquartered in suburban Minneapolis, Minnesota with a growing number of sites strategically located across the U.S. serving over 41 metropolitan markets.

The Company Headquartered in Mendota Heights, Minn., Restaurant Technologies is a fast-growing, award-winning company (Best Places to Work, Entrepreneur of the Year) looking to extend its history of fast growth. We are the leading provider of cooking‑oil management and back‑of‑house hood and exhaust cleaning solutions to over 35,000 food service providers.

The Team Located in one of our 41 depots, our operations teams are the face of Restaurant Technologies while onsite at customer locations: whether performing service, delivering and picking up oil, or providing training.