Operations Manager - Digital Asset / Crypto / Institutional Finance

Ceffu; Wyoming; Sur place; USD 90 000 - 130 000; Plein temps

Résumé du poste

Ceffu is seeking a highly motivated Operations Manager to join our Custody team. As a Custody Operations Manager, you will oversee operational processes for the Ceffu Trust Company, collaborating with cross-functional teams to evaluate new digital assets for the regulated custodial service and support the operations functions for Ceffu’s global footprint.

You will be the primary contact for institutional clients, handling inquiries, onboarding and periodic reviews, while building strong

Qualifications

• Bachelor's degree in Finance, Accounting, Information Security, or a related field.
• 2+ years of relevant experience in operations, project management, or financial services.
• Excellent communication and collaboration skills to work cross-functionally.
• Familiarity with technical documents and blockchain protocols.
• Adaptable in a fast-moving environment with the ability to work independently.

Responsabilités

• Serve as the primary point of contact for institutional clients, managing inquiries, requests, onboarding, and periodic reviews in collaboration with internal teams and clients.
• Communicate with clients and address inquiries, providing timely and accurate information and guidance on company products and services.
• Build and maintain relationships with stakeholders to support system delivery and development of future models for new activities.
• Conduct thorough due diligence reviews of clients, ensuring compliance with local regulations and company policies.
• Maintain detailed records of client interactions, follow up on issues, and provide feedback on system malfunctions and upgrades.
• Identify and optimize areas for operational improvement, implementing processes to enhance efficiency and quality.
• Collaborate with stakeholders to prepare responses to institutional clients, external auditors, regulators, and enforcement agencies.
• Evaluate crypto assets for in-depth security and resiliency analysis reporting
• Use market data analysis to identify risk vectors for various crypto assets
• Help prepare concise reporting for executive consumption and decision-making
• Assist in documenting functional and operational requirements for product features

Connaissances

Communication

Collaboration

Independent work

Blockchain protocols

Formation

Bachelor's degree in Finance, Accounting, Information Security, or related field

Description du poste

Ceffu is an institutional custody platform on a mission to propel the adoption and active participation of institutional investors in the digital asset ecosystem. With world-class security and liquidity solutions, Ceffu provides an unique gateway to the world’s deepest liquidity as the only institutional crypto custody partner of the Binance Exchange, positioning itself as one of the leading global institutional custody technology providers. Visit www.ceffu.com for more information.

Job Overview

We are seeking a highly motivated Operations Manager to join our dynamic team. As a Custody Operations Manager, you will be responsible for assisting with the operational processes for the Ceffu Trust Company. You will collaborate with cross-functional teams to evaluate new digital assets for the regulated custodial service as well as support the operations functions for Ceffu’s global operations. This role requires an understanding of the cryptocurrency landscape, regulatory requirements, and operational best practices.

Responsibilities

• Serve as the primary point of contact for institutional clients, managing their inquiries, requests, onboarding, and periodic review processes by collaborating with both internal teams and clients to ensure seamless execution.
• Communicate with clients and address their inquiries, providing timely and accurate information. Offer support and guidance to clients on the use of company products and services.
• Build and maintain relationships with stakeholders to support strategic system delivery, client service, and the development of future models to accommodate new and evolving activities.
• Conduct thorough and timely due diligence reviews of clients, ensuring compliance with local jurisdictional requirements in accordance with company policies.
• Maintain detailed records of client interactions, follow up on outstanding issues, and provide feedback on system malfunctions, gaps, and necessary upgrades.
• Identify and optimize areas for operational improvement, implementing processes to enhance efficiency, productivity, and ensure quality.
• Collaborate with stakeholders to assist with the preparation of response to institutional clients, external auditors, regulators and enforcement agenciesEvaluate crypto assets for in-depth security and resiliency analysis reporting
• Use market data analysis to identify risk vectors for various crypto assets
• Help prepare concise reporting for executive consumption and decision-making
• Assist in documenting functional and operational requirements for product features

Qualifications

• Bachelor's degree in Finance, Accounting, Information Security, or a related field.
• 2+ years of relevant experience in operations, project management, or financial services
• Excellent communication and collaboration skills, with the ability to work effectively in cross-functional teams
• Familiarity with technical documents and blockchain protocols
• Adaptable in an evolving and fast-moving environment, capable of working independently with minimal supervision.

Nice-to-Have

• Experience with KYB/KYC, digital assets, cryptocurrency, or blockchain projects
• Experience as a trust administrator
• Deeply familiarity with the standards expected in Wyoming’s financial sector
• Strong understanding about different client types (e.g., Asset Holding Companies, Funds, Partnerships, Segregated Portfolio Companies, Trusts) including the review and escalation of high-risk and complex cases
• Familiarity with regulatory frameworks for financial services
• Project management experience in fintech or financial services
• Passion for cryptocurrency
• Proficiency in Mandarin is a significant advantage.