Operations Manager, Detainee Transport Operations

GARDAWORLD FEDERAL SERVICES LLC; Santa Fe (NM); Remote; USD 120,000 - 130,000; Full time

Benefits offered by this job

Equity in equal opportunity employer

Job summary

GARDAWORLD FEDERAL SERVICES LLC is seeking an Operations Manager to oversee daily detainee transport operations across Texas and nearby states. The role focuses on hands-on field leadership, driver scheduling, and real-time contingency resolution to ensure secure, compliant transit operations.

You will maintain vehicle maintenance schedules, safety protocols, and oversee performance metrics in a high-stakes transport environment.

Qualifications

• 4–5 years of hands-on operational leadership in secure detainee transport ground operations.
• Bachelor’s or associate degree in Operations/Logistics or related field, or equivalent experience.
• Strong knowledge of DOT motor carrier safety regulations and fleet maintenance.
• Ability to pass a rigorous federal background investigation and obtain security clearance.
• Valid driver’s license with a clean driving record; willingness to travel across TX, NM, OK.

Responsibilities

• Manage daily route planning, driver dispatch, vehicle assignments, and schedule execution for transport operations across Texas, with NM and OK extensions.
• Oversee fleet maintenance, pre-trip safety inspections, repairs, and DOT compliance.
• Directly supervise transport drivers, dispatchers, and field staff for optimal coverage and performance.
• Enforce security detention transport protocols, custody practices, and emergency procedures.

Skills

Operational leadership

DOT regulations knowledge

Ground transport logistics

Security clearance readiness

Leadership and communication

Education

Operations/Logistics or related degree

Job description

POSITION INFORMATION: BASIC DETAILS

Location : Texas – Statewide (Remote w/Travel)

Full-Time/Part-Time: Full-time

FLSA Status: Exempt/Salaried

Travel Requirement: Yes – 75%

Teleworking : Yes

Pay : $120,000 to $130,000 annually

*Final offer determination is based on a combination of factors, including candidate educational background, years of relevant experience, and specific labor category (LCAT) mapping requirements.

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Position Overview :

In this role, we are seeking a results-driven Operations Manager to directly oversee daily dispatch, route execution, and ground transportation logistics for secure detainee transport operations across Texas, with operations extending into New Mexico, and Oklahoma. This role focuses on hands‑on field leadership, ensuring seamless vehicle movement, active driver scheduling, and real-time contingency resolution for all transit routes. You will maintain strict oversight of vehicle maintenance schedules, equipment readiness, and safety protocols to ensure compliance with federal and state regulations. Working in close alignment with program leadership, you will maximize operational efficiency, driver safety, and mission readiness across the entire regional network.

Responsibilities :

• Manage daily route planning, driver dispatch, vehicle assignments, and schedule execution for transport operations across Texas, with operations extending into New Mexico, and Oklahoma.


• Oversee routine fleet maintenance, pre-trip vehicle safety inspections, prompt repairs, and compliance with Department of Transportation (DOT) maintenance standards.


• Directly supervise, schedule, and evaluate transport drivers, dispatchers, and field support staff to maintain optimal coverage and high operational performance.


• Enforce strict adherence to security detention transport protocols, secure custody practices, and emergency response procedures during all transit operations.


• Monitor active transport runs to resolve route delays, mechanical issues, weather hazards, or emergency security incidents dynamically in the field.


• Ensure driver logbooks, hours‑of‑service compliance, vehicle safety checks, and detention facility transfer procedures strictly conform to relevant government regulations.


• Track operational assets including specialized transport vehicles, restraint gear, communications equipment, and officer protective gear.


• Maintain accurate daily operational metrics, mileage logs, maintenance records, and personnel duty logs for program management review.

Qualifications :

• Minimum of 4–5 years of hands‑on operational leadership experience in secure detainee transport ground operations.


• Preferred associate’s or Bachelor’s degree in Operations Management, Logistics, Criminal Justice or related field (or equivalent operational management experience).


• Strong working knowledge of DOT motor carrier safety regulations, fleet maintenance practices, driver safety standards, and secure detention transport procedures.


• Proven ability to direct multi‑route ground logistics, manage real‑time dispatch, and handle emergency contingencies under pressure.


• Must be able to pass a rigorous federal background investigation and obtain/maintain required government security clearance.


• Must possess a valid driver's license with a clean driving record and be willing to travel across Texas, New Mexico, and Oklahoma as needed for field supervision.


• Problem‑solving capabilities, clear leadership presence, and strong verbal and written communication skills.


• Must be able to provide proof of citizenship or legal US work authorization.


• If prior active‑duty military, must provide copies of DD214(s) showing discharge condition.


• Must consent to fingerprinting.


• Must be able to read, write, speak, and understand English proficiently.


• Must be at least 18 years of age.


• Ability to pass a preemployment medical assessment and drug screening.

Work Environment :

Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise.

Physical Requirements:

Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach. Employees may also required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds.

GardaWorld Federal Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.