Operations Manager, Detainee Transport Operations

GARDAWORLD FEDERAL SERVICES LLC; Clayton (NM); Remote; USD 120,000 - 130,000; Full time

Job summary

GardaWorld Federal Services LLC is seeking an Operations Manager to oversee detainee transport logistics, dispatch, and route execution across Texas with extensions into New Mexico and Oklahoma. You will lead field teams, ensure safety, compliance, and on-time movement of assets while coordinating with program leadership.

The role emphasizes hands-on leadership, DOT compliance, driver oversight, and rapid contingency resolution in the field, with travel as required.

Qualifications

• 4–5 years of hands-on operational leadership experience in secure detainee transport ground operations.
• Preferred associate’s or Bachelor’s degree in Operations Management, Logistics, Criminal Justice, or related field (or equivalent operational management experience).
• Strong working knowledge of DOT motor carrier safety regulations, fleet maintenance practices, driver safety standards, and secure detention transport procedures.
• Proven ability to direct multi-route ground logistics, manage real-time dispatch, and handle emergency contingencies under pressure.
• Must be able to pass a rigorous federal background investigation and obtain/maintain required government security clearance.
• Must possess a valid driver's license with a clean driving record and be willing to travel across Texas, New Mexico, and Oklahoma as needed for field supervision.

Responsibilities

• Manage daily route planning, driver dispatch, vehicle assignments, and schedule execution for transport operations across Texas, with operations extending into New Mexico, and Oklahoma.
• Oversee routine fleet maintenance, pre-trip vehicle safety inspections, prompt repairs, and compliance with Department of Transportation (DOT) maintenance standards.
• Directly supervise, schedule, and evaluate transport drivers, dispatchers, and field support staff to maintain optimal coverage and high operational performance.
• Enforce strict adherence to security detention transport protocols, secure custody practices, and emergency response procedures during all transit operations.
• Monitor active transport runs to resolve route delays, mechanical issues, weather hazards, or emergency security incidents dynamically in the field.
• Ensure driver logbooks, hours-of-service compliance, vehicle safety checks, and detention facility transfer procedures strictly conform to relevant government regulations.
• Track operational assets including specialized transport vehicles, restraint gear, communications equipment, and officer protective gear.
• Maintain accurate daily operational metrics, mileage logs, maintenance records, and personnel duty logs for program management review.

Skills

Operational leadership

Dispatch management

Ground logistics

Driver safety

Regulatory compliance

Education

Associate/Bachelor's degree

Job description

POSITION INFORMATION: BASIC DETAILS

Location: Texas – Statewide (Remote w/Travel)

Full-Time/Part-Time: Full-time

FLSA Status: Exempt/Salaried

Travel Requirement: Yes – 75%

Teleworking: Yes

Pay: $120,000 to $130,000 annually

*Final offer determination is based on a combination of factors, including candidate educational background, years of relevant experience, and specific labor category (LCAT) mapping requirements.

POSITION SUMMARY INFORMATION: DUTIES AND REQUIREMENTS

Position Overview: In this role, we are seeking a results-driven Operations Manager to directly oversee daily dispatch, route execution, and ground transportation logistics for secure detainee transport operations across Texas, with operations extending into New Mexico, and Oklahoma. This role focuses on hands‑on field leadership, ensuring seamless vehicle movement, active driver scheduling, and real‑time contingency resolution for all transit routes. You will maintain strict oversight of vehicle maintenance schedules, equipment readiness, and safety protocols to ensure compliance with federal and state regulations. Working in close alignment with program leadership, you will maximize operational efficiency, driver safety, and mission readiness across the entire regional network.

Responsibilities

• Manage daily route planning, driver dispatch, vehicle assignments, and schedule execution for transport operations across Texas, with operations extending into New Mexico, and Oklahoma.
• Oversee routine fleet maintenance, pre-trip vehicle safety inspections, prompt repairs, and compliance with Department of Transportation (DOT) maintenance standards.
• Directly supervise, schedule, and evaluate transport drivers, dispatchers, and field support staff to maintain optimal coverage and high operational performance.
• Enforce strict adherence to security detention transport protocols, secure custody practices, and emergency response procedures during all transit operations.
• Monitor active transport runs to resolve route delays, mechanical issues, weather hazards, or emergency security incidents dynamically in the field.
• Ensure driver logbooks, hours-of-service compliance, vehicle safety checks, and detention facility transfer procedures strictly conform to relevant government regulations.
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• Track operational assets including specialized transport vehicles, restraint gear, communications equipment, and officer protective gear.
• Maintain accurate daily operational metrics, mileage logs, maintenance records, and personnel duty logs for program management review.

Qualifications

• Minimum of 4–5 years of hands‑on operational leadership experience in secure detainee transport ground operations.
• Preferred associate’s or Bachelor’s degree in Operations Management, Logistics, Criminal Justice, or related field (or equivalent operational management experience).
• Strong working knowledge of DOT motor carrier safety regulations, fleet maintenance practices, driver safety standards, and secure detention transport procedures.
• Proven ability to direct multi-route ground logistics, manage real‑time dispatch, and handle emergency contingencies under pressure.
• Must be able to pass a rigorous federal background investigation and obtain/maintain required government security clearance.
• Must possess a valid driver's license with a clean driving record and be willing to travel across Texas, New Mexico, and Oklahoma as needed for field supervision.
• Problem‑solving capabilities, clear leadership presence, and strong verbal and written communication skills.

Work Environment

Employees may be exposed to extreme cold or hot weather conditions, fumes, or airborne particles, toxic or caustic chemicals, and loud noise.

Physical Requirements

Employees may be required to remain in a stationary position, stand, push, pull, climb, kneel, crawl, balance, squat, bend, and reach. Employees may be also required to use gear to move items around, including, but not limited to, carts and dollies. Employees may also be occasionally required to lift and/or move up to 49 pounds.

GardaWorld Federal Services is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.