Operations Manager – Contact Fill & Fulfillment

Benecard Services Inc.; Mechanicsburg (Cumberland County); On-site; USD 55,000 - 75,000; Full time

Job summary

Benecard Services Inc. is seeking a hands-on Manager, Contact Fill to lead the day-to-day operations of the Contact Fill department, ensuring efficient order fulfillment, prescription verification, customer support, and accurate inventory management.

This onsite role emphasizes coaching the team, enhancing workflows, and aligning operations with business goals. Travel as needed is part of the role, with a Monday–Friday schedule.

Qualifications

• High school diploma or equivalent required.
• Minimum of two (2) years of optical industry experience required.
• Two to three (2-3) years of management or supervisory experience required.
• Experience with optical concepts and contact lens products required.
• Proficiency with Microsoft Office with advanced Microsoft Excel skills required.
• Ability to interpret contact lens prescriptions preferred.
• Strong leadership, organizational, and time management skills.
• Ability to travel as needed.

Responsibilities

• Lead, train, coach, and support Contact Fill team members.
• Oversee daily operations including prescription verification, order processing, inventory management, fulfillment, and shipping.
• Develop and improve processes, procedures, and workflows to increase efficiency, accuracy, and customer satisfaction.
• Manage the specialty contact lens sales and dispensing program.
• Serve as the primary point of escalation for customer concerns, product issues, and service-related matters.
• Maintain relationships with manufacturers and vendors, including monitoring pricing, rebates, and service levels.
• Coordinate product pricing updates and submit operational reports and invoices as required.
• Monitor inventory levels, product availability, and fulfillment accuracy.
• Participate in and oversee the order lifecycle, including authorizations, claims processing, invoicing, purchasing, and shipment coordination.
• Review operational data, identify trends, and recommend improvements to support business objectives.
• Collaborate with leadership on departmental initiatives, policies, and strategic goals.
• Perform other duties as assigned.

Skills

Leadership

Time management

Organizational skills

Microsoft Excel

Microsoft Office

Optical concepts

Prescription interpretation

Communication

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Office

Job description

Benecard Services Inc. is seeking a hands-on Manager, Contact Fill to lead the day-to-day operations of the Contact Fill department, ensuring efficient order fulfillment, prescription verification, customer support, and accurate inventory management.

This onsite role emphasizes coaching the team, enhancing workflows, and aligning operations with business goals. Travel as needed is part of the role, with a Monday–Friday schedule.