Operations Manager

CASTLE SENIOR LIVING; New York (NY); On-site; USD 80,000 - 110,000; Full time

Job summary

CASTLE SENIOR LIVING in New York is seeking an Operations Manager to elevate services across dining, housekeeping, resident activities and concierge, ensuring every touchpoint reflects luxury and compassionate care.

You will mentor a diverse team, optimize budgets, partner with the Executive Director, and drive resident satisfaction through thoughtful policies and top-tier hospitality. A bachelor’s degree and management experience are required.

Qualifications

• Bachelor's degree is required.
• Minimum of 1 year of experience in management.
• Knowledge of regulations for Assisted Living.
• Ability to maintain composure in a fast-paced environment.
• Proven leadership of diverse teams and delivery of service excellence.
• Strong communication with residents, families, and staff.

Responsibilities

• Lead a culture of service excellence, teamwork and respect among staff.
• Collaborate with Executive Director and department heads to align hospitality with the community's mission.
• Manage a diverse team across dining, housekeeping and recreation with mentorship and development.
• Develop and implement best practices for high-quality resident care and experiences.
• Regularly assess and improve resident experience using feedback and changes.
• Oversee budgets and control costs while maintaining service quality.
• Provide guidance to reception on welcoming guests and residents in a warm atmosphere.
• Coordinate with dining leadership to ensure nutritious, well-balanced meals.
• Work with housekeeping and maintenance to uphold cleanliness and safety standards.
• Assist with events and activities to enhance residents' quality of life.
• Support staff training and performance evaluation as directed.

Skills

Leadership

Communication

Interpersonal skills

Team motivation

Customer service

Education

Bachelor's degree

Job description

The Operations Manager is a key leadership role responsible for elevating the services within our Assisted Living community. This director will ensure that all aspects of hospitality, including dining services, housekeeping, resident activities, and concierge services, are executed with the highest standard of excellence. The Operations Manager will ensure that the community feels like home for residents, providing comfort, luxury, and a superior level of customer service.

DUTIES AND KEY RESPONSIBILITIES:

• Lead, inspire, and foster a culture of service excellence, teamwork, and respect among team members.

• Work closely with the Executive Director and Business Office and other department heads to align hospitality services with the overall mission and vision of the community.

• In conjunction with leadership team, manage a diverse team of staff, including dining services, housekeeping & recreation, providing mentorship and suggesting professional development opportunities.

• Develop and implement best practices that ensure the delivery of consistent, high-quality care for the residents.

• Regularly assess and improve the resident experience by gathering feedback and implementing changes as needed.

• Ensure that all provided services meet or exceed the expectations of residents and their families.

• Work within budgets and control costs without compromising the quality of services provided.

• Provide oversight and clear guidance to the reception team on welcoming guests and residents and creating a warm and inviting atmosphere.

• In conjunction with the culinary leadership team, ensure the provision of nutritious, well-balanced meals.

• Collaborate with the dining services leadership team to ensure that the dining ambiance fosters an enjoyable mealtime experience.

• In coordination with the housekeeping and maintenance teams, ensure that the community is maintained to the highest standards of cleanliness and safety.

• In coordination with the recreation team, assist with planning and coordination of special events, activities, and programs that enhance the quality of life for residents.

• Support events as required, ensuring seamless execution of all activities by actively stepping in and providing assistance as necessary to maintain smooth operations.

• Provide a welcoming atmosphere for residents and visitors at the front desk and throughout the facility.

• Manage concierge services, including mail handling, transportation arrangements, and personal requests.

• As directed by the Executive Director, assist with training staff and evaluating staff performance.

• Address resident inquiries and concerns with promptness and empathy.

• All other duties as assigned by the Executive Director

QUALIFICATIONS:

• Bachelor's degree.

• Minimum of 1 year of experience in management.

• Knowledge of the Department of Health regulations regarding Assisted Living.

• Must possess emotional stability and be able to function smoothly, effectively and concentrate with many distractions.

• Demonstrated ability to lead and motivate a diverse team in a dynamic and fast-paced setting.

• Proven track record of managing high-performing teams and delivering top-tier customer service.

• Excellent communication and interpersonal skills, with the ability to engage with residents, families, and staff at all levels.

• Strong problem solving skills and organizational skills.

• A passion for serving the senior community with dignity and respect.