Operations Manager, Closing

OpenKrill; United States; On-site; USD 90,000 - 135,000; Full time

Job summary

Forward Financing is seeking a Manager, Closing to oversee business support operations across our national teams. You will monitor production capacity, manage SLA-driven performance, and collaborate with leaders in Operations, Quality, and Compliance to deliver gold-standard support.

You will report to the Senior Closing Manager and work with teams across Sales, Underwriting, and Compliance to ensure timely services and high-quality outcomes. Strong leadership and analytical skills are essential.

Qualifications

• Bachelor’s degree in Industrial Engineering/finance or related field.
• 1+ year of work experience managing service or operations-related groups.
• Advanced computer skills.
• Excellent written and verbal communication skills, comfortable communicating and networking.
• Ability to run statistics, understand them, and link them with the planning and production goals

Responsibilities

• Be part of a high-performing culture that is collaborative, results-driven, and aligned with SLAs and operational excellence.
• Manage production capacity and performance of local operations while ensuring high quality.
• Promote a culture of top performance based on SLAs and operational excellence.
• Lead team relationships across organizational areas to ensure exceptional performance.
• Coach team members and plan staffing to meet production goals.
• Identify and implement efficiencies that add value to the company.
• Demonstrate strong problem-solving and analytical skills.
• Refine and improve key KPIs to measure and drive performance.
• Promote a healthy and safe work environment and be a brand ambassador for our culture.

Skills

Leadership

Operations Management

Process Improvement

KPIs

Cross-functional Collaboration

Communication

Education

Bachelor’s degree in Industrial Engineering/finance or related field

Job description

Forward Financing is a financial technology company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is investing in its employees, technology, and customer experience – with long-term success in mind every step of the way.

The position of Manager, Closing will oversee the business support operations we provide for our company. You will monitor and manage specific business operations support teams to ensure timely services that support our broader operations with the highest quality standards. You will report to the Senior Closing Manager and will frequently collaborate with leaders from Operations, Quality and Continuous Improvement, providing gold-standard support. In addition, you will often interact with team members at our parent Forward Financing, LLC, across sales, Underwriting, Sales, and Compliance.

In this role

• Be part of a high-performing culture that is both collaborative + supportive, results-driven, where people love to come to work;
• Manage production capacity and performance of our local operations while ensuring high quality.
• Promote a company culture that encourages top performance based on SLAs and, ultimately, operational excellence.
• Manage team relationships effectively across all organizational areas to ensure exceptional performance.
• Guide and coach team members
• Plan and track production goals and staffing plans.
• Consistently identify and implement efficiencies that add value to the company.
• Demonstrate strong problem-solving and analytical skills.
• Refine and improve key KPIs to measure and drive performance
• Develop and support and promote a healthy and safe work environment.
• Be a strong brand ambassador for our Culture.

About You

• Passionate: You love what you do and have a positive attitude; understand the impact of your work while demonstrating high energy and high-level commitment.
• Collaborative & Supportive: Ability to work with others, taking upon ownership of different tasks to ensure work gets done in an efficient, effective, equitable way. Team Player.
• Competitive: Strong desire to win both as an individual and team.
• Emotional Intelligence: High degree of self-awareness. Handles interpersonal relationships judiciously and empathetically.
• Communicator: Comfortable communicating and networking. Speaks and writes clearly and articulately without being overly verbose or talkative and possesses an openness to people and a willingness to hear what others are saying.
• Attentive to detail: You take great care and time to review important information to ensure the accuracy & quality of what is being conveyed.
• Coachable: Open to feedback and continual professional improvement. Able to adapt to changes.
• Proactive and results-driven: Willingness to go the extra mile to get things done, including working overtime hours at times if needed.
• High Standards: Quality orientation. Follow through on commitments. A multitasker who gets things done.
• Strategic Thinker: Able to think and act both tactically and strategically. Able to see and communicate the big picture in an inspiring way. Determine opportunities and threats through comprehensive analysis or current and future trends.

Requirements

• Bachelor’s degree in Industrial Engineering/finance or related field.
• 1+ year of work experience managing service or operations-related groups.
• Advanced computer skills.
• Excellent written and verbal communication skills, comfortable communicating and networking.
• Ability to run statistics, understand them, and link them with the planning and production goals

Why You Should Apply

• Shape the Future: Help drive the success of newly formed teams and position the business for scale by leveraging cutting-edge automation.
• Mission-Driven Company: Forward is a trusted source of fast, flexible funding for small businesses that have often been underserved by traditional financing options. When you join the team, you will help ensure all small businesses have access to the financial support they need to succeed.
• Flexibility is a Top Priority: Our employees are empowered to choose where they want to work (whether that’s from home, in the office, or a combination of both) with flexible hours.

Our Culture

The Forward Compass is the standard we hold for ourselves and one another—guiding how we lead, collaborate, and show up every day to move in the same direction.

• Back the Builders: We are wired to fuel customer progress, not just provide support.
• Rooted in People: We create an environment that balances deep connection with the extreme ownership and honesty required to reach our highest potential.
• Flying V: We move through coordinated effort with speed and urgency to achieve what no individual could do alone.
• Always Forward, Never Finished: We pursue growth with a relentless drive that keeps us ahead of the competition.

About Us

Forward Financing is a fintech company based in Boston, Massachusetts with team members throughout the United States, Dominican Republic, and Canada. The company is on a mission to unlock the capital that fuels small businesses across America. Whether facing challenges accessing traditional financing or simply needing a convenient, flexible solution, Forward is committed to funding more of the millions of small businesses nationwide. By simplifying the requirements, streamlining the process, and using advanced proprietary technology, Forward is often able to deliver approvals within hours and funds that same day – giving more businesses the financial opportunity they need to thrive. Plus, with their dedicated teams and award‑winning service, customers get personalized support when they need it most.

Since 2012, Forward has expanded access to capital by providing over $5+ billion in funding to more than 100,000 small businesses. The company is A+ rated by the Better Business Bureau with an Excellent / 4.7 stars rating on Trustpilot.com http://Trustpilot.com. Recognized as a Best Place to Work by Built In Boston and certified as a Great Place To Work®, Forward is dedicated to empowering both its team and the customers they serve, helping them succeed and thrive.

Equal Opportunity Employment Information

It is the policy of Forward Financing to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. We welcome and encourage applications from people with disabilities. Please let us know should you require any accommodations. As part of our commitment to a streamlined and equitable hiring experience, we use AI tools to assist with candidate screening and assessment.