Operations Manager

TTE Texas TransEastern; Harlingen (TX); On-site; USD 70,000 - 90,000; Full time

Job summary

TTE Texas TransEastern in Harlingen, TX seeks an experienced Operations Manager to oversee day-to-day business unit activities, maintain safety/compliance, and drive efficient resource use. You will manage budgets, coordinate maintenance, and lead a team to deliver reliable service.

The role requires a bachelor's degree in business or related field and at least five years of management in operations, with strong leadership, communication, and knowledge of transportation regulations.

Qualifications

• Must have a Bachelor's degree in business administration or related field with at least five years of management experience in operations.
• Solid knowledge of transportation operations, logistics, scheduling, safety regulations, and customer service.
• Proven leadership, communication, and interpersonal skills with ability to motivate teams.
• Familiarity with DOT information, programs, policies, and procedures preferred.

Responsibilities

• Oversee budgeting for staffing, maintenance, equipment, and supplies while driving cost efficiency.
• Monitor operations to meet workload, safety, and regulatory standards.
• Track KPIs for terminal operations such as on-time performance and customer satisfaction.
• Coordinate maintenance and repairs for trucks, trailers, and terminal facilities.
• Lead direct reports with hiring, training, scheduling, and performance management.
• Foster safe work practices through audits and safety meetings.
• Collaborate with departments to ensure smooth workflows and issue resolution.
• Utilize technology to streamline operations and improve efficiency.

Skills

Leadership

Strategic planning

Budgeting

Communication

DOT regulations

Education

Bachelor's degree in Business Administration or related field

Tools

Microsoft Office Suite

Job description

Overseas and manages the day-to-day activities of the business unit(s), including but not limited to operations, maintenance, safety/compliance, equipment, and personnel. Overall operational administration and management of the business unit(s), ensuring smooth operations and efficient use of resources.

Duties/Responsibilities:

• Manage budget, including expenses for staffing, maintenance, equipment, and supplies. Monitor financial performance and identify opportunities for cost savings.
• Monitor operations, ensuring workload is completed by customer expectations efficiently, safely, and compliant with all applicable regulations
• Monitor key performance indicators (KPIs) related to terminal operations, such as on-time performance, customer satisfaction, and revenue generation. Implement strategies to improve performance and achieve operational goals.
• Coordinate with themaintenance department to keep owned/leased trucks and trailers maintained, safe, and operating per federal, state, and local law while managing associated costs
• Coordinate maintenance and repair activities to ensure that the terminal facilities and equipment are well-maintained and operational. Schedule routine maintenance tasks and respond promptly to maintenance issues.
• Ensure high levels of customer satisfaction by delivering exceptional service to all internal and external customers. Address concerns, complaints, and inquiries promptly and professionally.
• Planning, organizing, and managing direct reports to ensure work is complete and consistent with the company's standards.
• Promoting safe work activities by conducting safety audits and attending company safety meetings
• Lead and manage direct reports, including hiring, training, scheduling, and performance management. Ensure that employees adhere to company policies and procedures.
• Identify potential risks and develop strategies to mitigate them. This may include implementing safety procedures, ensuring compliance with regulations, and managing insurance policies.
• Foster open communication channels within the organization. Coordinate with different departments to ensure smooth workflow and resolve any issues.
• Leveraging technology software and systems to streamline operations, recruiting, and improve overall efficiency.
• Managing relationships with staff, customers, and internal teams to ensure smooth operations and cost-effectiveness.

Skills and Qualifications :

• Bachelor's degree in Business Administration, Operations Management, or a related field, plus five years of prior management experience in operational roles or an equivalent combination of education and experience.
• Thorough understanding of transportation operations, including logistics, scheduling, safety regulations, and customer service principles.
• Strong leadership and management skills, with the ability to motivate and inspire teams to achieve goals. Effective communication and interpersonal skills are essential.
• Knowledge of tractor trucks and trailers
• Familiarity with relevant regulations, codes, and safety standards
• Budgeting and financial management skills
• Excellent problem-solving skills, with the ability to identify issues, analyze data, and implement effective solutions.
• Working knowledge of DOT information, programs, policies, and procedures preferred
• Good organizational skills and attention to detail
• Ability to adapt to changing circumstances and priorities in a fast-paced environment.
• Excellent written and verbal communication skills
• Proficient in Microsoft Office Suite or similar software

Physical Requirements:

• Work is performed while sitting at a desk and working on a computer for prolonged periods of time.
• Requires the ability to communicate effectively using speech, vision, and hearing
• Requires the use of hands for simple grasping and fine manipulations
• Must be able to lift up to 40 pounds at a time
• Normal office environment and maintenance shop environment
• Requires standing, sitting, walking, kneeling, twisting, climbing stairs and ladders, and entering shop floor equipment to access, inspect, or oversee shop work
• Occasionally, it requires wearing personal protective safety equipment (safety glasses, hard hat, appropriate footwear, ear plugs, gloves, etc.).
• May be required to work around rotating and energized equipment, hazardous materials, and chemicals
• Requires regular travel within and beyond typical service areas.