Operations Manager (CEAP)

BakerRipley; Houston (TX); On-site; USD 65,000 - 85,000; Full time

Job summary

BakerRipley in Houston oversees the Stability & Connection Comprehensive Energy Assistance Program (CEAP), directing day-to-day operations and staff to deliver critical energy assistance services.

The role emphasizes strategic planning, monitoring expenditures, and ensuring compliance with funding requirements while aligning with agency policies and community needs.

Qualifications

• Requires Bachelor's degree in social work or related field.
• Minimum five years in a social services field.
• Minimum two years of supervisory experience.
• Strong verbal and written communication skills and confidentiality.
• Ability to engage diverse populations and work independently.

Responsibilities

• Oversee CEAP program administration, staff supervision, and service delivery.
• Develop and supervise workshops/trainings for staff and partners.
• Monitor CEAP budget and expenditures; coordinate with Program Director.
• Prepare statistical reports for agency and funding sources.
• Support funding applications and communications with funders.
• Represent the program at conferences and trainings; implement policies.

Skills

Strong communication

Confidentiality

Bilingual English/Spanish

Self-starter

Multitasking

Customer relations

Education

Bachelor's degree in social work or related field

Tools

Microsoft Office 365

Job description

Position OverviewResponsible for overall administration of the Stability & Connection Comprehensive Energy Assistance Program (CEAP) including supervision of staff, program expenditures, coordination with outside agencies, and development of service delivery methods to meet program funding and agency budgetsEssential FunctionsResponsible for management and daily operational aspects of service delivery of the Comprehensive Energy Assistance Program (CEAP) grants as it relates to staff, third party agencies, neighbors, and funding sourcesDevelops, monitors, and evaluates efficiency and effectiveness of service delivery methods and procedures; provides innovative ideas and concepts to enhance implementation of the CEAP in accordance with state and agency policiesResponsible for hiring, training, supervision, coaching, and development of CEAP staff in accordance with stage and agency policiesDevelops and supervises workshops and training activities for CEAP staff, outreach agencies, and customersMonitors program budget and fund expenditures relating to customer services; works closely with the Program DirectorCoordinates with Program Director to ensure appropriate level of expenditures; prevents disallowed program costsDevelops and oversees preparation of statistical information and review preparation of program reports required by agency and funding sourcesAssists with communicating with funding sources regarding program funding, development, and assists in preparation of applications to the federal government or other funding sources for planning assistanceAssists in resolving internal and external monitoring and audit exceptions by defining causes or error and recommending appropriate dispositionsAttends local, state, and national conferences and trainings pertaining to energy-related issues; stays abreast of and implements new policies, procedures, and regulations concerning client services of CEAP grantPerforms other administrative duties as assigneEducationBachelor's degree in social work or related field requiredExperienceAt least five (5) years experience in a social services field requiredAt least two (2) years of supervisory experience requiredKnowledge, Skills and AbilitiesStrong verbal and written communication skillsAbility to maintain customer confidentialityAbility to communicate effectively with and relate positively to diverse customer populations, agency staff and other social service agenciesAbility to be a self-starter and work independently of direct supervisionAble to follow written and verbal instructionsAble to deal with confrontation in a constructive mannerAble to implement concepts learned from trainingAble to manage stress, organize time and work priorities effectivelyAble to effectively multi-taskComputer ProficiencyMicrosoft Office 365Language Requirements:English/Spanish bilingual preferredBakerRipley is an equal opportunity employer/program. We do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or any status protected by federal, state, or local laws. We are committed to complying with all federal, state, and local laws providing equal employment opportunities, and all other employment laws. Auxiliary aids and services are available upon request for persons with disabilities.