Operations Manager - Business Insurance

NACBA; Northern (KY); Hybrid; USD 65,000 - 120,000; Full time

Benefits offered by this job

Generous time off

Tuition reimbursement

Hybrid work

Charitable contribution match

Stock purchase opportunities

Job summary

Marsh McLennan Agency (MMA) is seeking an Operations Manager for the Business Insurance team. You will provide leadership and supervision to the service group, ensuring high quality staff and alignment with department goals.

The role emphasizes process development, onboarding, and training, with a focus on building relationships with management and peers while navigating a fast-paced environment. MMA offers a hybrid work model and a competitive rewards package.

Qualifications

• Bachelor's degree in related field or 7 years' insurance experience including knowledge of business insurance lines for sales, service, or underwriting perspective required.
• Detail-oriented with excellent organizational and time management skills.
• Good interpersonal skills and high sense of urgency.
• Excellent written and verbal communication (public speaking required).
• Prior success and experience in managing change in a fast paced environment.
• Ability to build and maintain positive working relationships with management and peers.

Responsibilities

• Provide leadership and supervision to the service team, ensuring the retention and development of high-quality employees.
• Execute departmental objectives in alignment with overall business strategies and goals.
• Assist Business Insurance department managers with the development and auditing of processes and procedures.
• Oversee onboarding and training of new and existing employees.
• Build and maintain positive working relationships with management and peers.

Skills

Organizational skills

Time management

Interpersonal skills

Communication

Public speaking

Change management

Education

Bachelor's degree or 7 years insurance experience

Job description

Operations Manager - Business Insurance

Our not-so-secret sauce. Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. The industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can make your mark as an Operations Manager at MMA.

Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh (NYSE: MRSH).

A day in the life.

As our Operations Manager on the Business Insurance team, you will provide leadership and supervision to the service team, ensuring the retention and development of high-quality employees. You will execute departmental objectives in alignment with overall business strategies and goals. You will also assist Business Insurance department managers with the development and auditing of processes and procedures, as well as the onboarding and training of new and existing employees.

Our future colleague.

We'd love to meet you if your professional track record includes these skills:

• Bachelor's degree in related field or 7 years' insurance experience including knowledge of business insurance lines for sales, service, or underwriting perspective required.
• Must be detailed with excellent organizational and time management skills.
• Good interpersonal skills and high sense of urgency.
• Excellent written and verbal communication (public speaking required).
• Prior success and experience in managing change in a fast paced environment.
• Ability to effectively build and maintain positive working relationships with management and peers.

These additional qualifications are a plus, but not required to apply:

• Previous management experience preferred.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.

Valuable benefits.

We value and respect the impact our colleagues make every day both inside and outside of work. Our culture promotes colleague well-being through robust benefits programs and resources, professional and personal development opportunities, and fulfillment through meaningful work.

• Generous time off, including personal and volunteering
• Tuition reimbursement and professional development opportunities
• Hybrid work
• Charitable contribution match programs
• Stock purchase opportunities

Who you are is who we are.

We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.

Marsh McLennan and its affiliates are EOE Minority/Female/Disability/Vet/Sexual Orientation/Gender Identity employers.

The applicable base salary range for this role is $64,700 to $120,400.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.