Operations Manager, Bureau of Equitable Health Systems

City of New York; Lincoln (NE); On-site; USD 50,000 - 90,000; Full time

Job summary

Join a forward-thinking organization dedicated to improving health equity in New York City. As an Operations Manager, you will play a crucial role in supporting various initiatives aimed at enhancing healthcare delivery and community wellness. Your responsibilities will include coordinating projects, engaging with community stakeholders, and assisting in recruitment efforts. This position offers an opportunity to make a meaningful impact while enjoying a range of benefits, including loan forgiveness programs and a robust work-life balance. Be part of a team that strives to create a healthier and more equitable city for all residents.

Benefits

Loan Forgiveness

Premium-free health insurance

Defined benefit pension plan

Tax-deferred savings program

Worksite Wellness Program

Work From Home Policy

Job Security

Qualifications

• Bachelor's degree and 2 years of community work experience required.
• Strong analytical and communication skills are essential.

Responsibilities

• Coordinate deliverables under Local Law 78 of 2023.
• Engage with community stakeholders through various means.
• Assist in recruitment and onboarding activities.

Skills

Effective verbal communication skills

Effective written communication skills

Interpersonal communication skills

Analytical skills

Attention to detail

Resourcefulness

Education

Baccalaureate degree from an accredited college

High school graduation or equivalent

Tools

Project management tools

Microsoft Office Suite

Job description

The Center for Health Equity and Community Wellness (CHECW) seeks to eliminate racial and other inequities resulting in premature mortality. With an unwavering grounding in history and structural analysis, CHECW works to increase visibility of the harm perpetuated by centuries of racist, socially unjust policy while pushing towards redress for the most impacted NYC communities. CHECW addresses inequity across community and healthcare systems in partnership with community, faith-based, and health care organizations. CHECW's work focuses on social determinants of health, including environmental and commercial determinants, and addresses both upstream and downstream factors to improve health and well-being of New Yorkers. CHECW is comprised of the Bureau of Bronx Neighborhood Health, the Bureau of Brooklyn Neighborhood Health, the Bureau of Harlem Neighborhood Health, the Bureau of Chronic Disease Prevention, the Bureau of Health Equity Capacity Building, the Bureau of Equitable Health Systems and the Bureau of Finance, Administration, and Services. The division's Deputy Commissioner also serves as the Agency's Chief Equity Officer and oversees Race to Justice, the Agency's internal reform effort to help our staff learn what they can do to better address racial health gaps and improve health outcomes for all New Yorkers. CHECW sits under the Agency's Chief Medical Officer. The Bureau of Equitable Health Systems is the healthcare systems bureau of DOHMH.

Our mission is to apply policy, evidence, and practical expertise to improve equity in health care delivery at the individual, organizational, and systems levels. We do this by engaging in primary care providers and other healthcare organizations to implement evidence-based strategies; leveraging information to support planning and technical assistance for providers and payers; advancing policy to close the racial equity gap for priority health outcomes; and surfacing opportunities where health care can influence and connect consumers to social support and addressing the whole person, beyond physical ailments. Located within the BEHS, the Office of Healthcare Systems Strategy and Accountability (OHSSA) advances innovative initiatives to improve healthcare delivery, financing and strategy in New York City. The Bureau of Equitable Health Systems seeks to hire an Operations Manager to provide administrative support and programmatic assistance across a variety of initiatives and programs.

DUTIES WILL INCLUDE BUT NOT BE LIMITED TO:

1. Coordinate Office of Healthcare Accountability deliverables under Local Law 78 of 2023.
2. Support cross-agency initiatives and high priority projects by providing administrative assistance and community support not limited to scheduling, coordination, note-taking, follows up and project organizational and timeline.
3. Engage with internal and external community stakeholders through webinars, convenings, agency announcements, participation in workgroups, and other related means.
4. Assist with special projects and initiatives such as creation of the office of healthcare accountability, implementation of the 1115 waiver, birth equity, and safety net collaborations.
5. Respond to various requests for information from the community and the public.
6. Coordinate and manage recruitment and onboarding activities including posting job openings, collaborating with supervisors on recruitment efforts, coordinating employee onboarding process from end-to-end, and leading orientation.

PREFERRED SKILLS:

1. Effective verbal, written, and interpersonal communication skills.
2. Excellent analytical and computer skills.
3. Attention to detail; seeks direction and offers productive feedback.
4. Resourceful and expeditious collection of information from multiple teams and stakeholders.

Why you should work for us:

1. Loan Forgiveness: As a prospective employee of the City of New York, you may be eligible for federal/state loan forgiveness and repayment assistance programs that lessen your payments or even fully forgive your full balance. For more information, please visit the U.S. Department of Education’s website (https://studentaid.gov/pslf/).
2. Benefits: City employees are entitled to unmatched benefits such as:
1. a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
2. additional health, fitness, and financial benefits may be available based on the position’s associated union/benefit fund.
3. a public sector defined benefit pension plan with steady monthly payments in retirement.
4. a tax-deferred savings program.
5. a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
3. Work From Home Policy: Depending on your position, you may be able to work up to two days during the week from home.
4. Job Security: you could enjoy more job security compared to private sector employment and be able to contribute to making NYC a healthy place to live and work.

Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC. Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health. We provide a wide array of programs and services focused on food and nutrition, anti-tobacco support, chronic disease prevention, HIV/AIDS treatment, family and child health, environmental health, mental health, and social justice initiatives. As the primary population health strategist and policy authority for NYC, with a rich history of public health initiatives and scientific advancements, from addressing the 1822 yellow fever outbreak to the COVID-19 pandemic, we serve as a global leader in public health innovation and expertise.

Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!

The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals. To request reasonable accommodation to participate in the job application or interview process, contact Sye-Eun Ahn, Director of the Office of Equal Employment Opportunity, at [e-mail] or 347-396-6549.

COMMUNITY COORDINATOR - 56058

Minimum Qualifications

1. A baccalaureate degree from an accredited college and two years of experience in community work or community-centered activities in an area related to the duties described above; or
2. High school graduation or equivalent and six years of experience in community work or community-centered activities in an area related to the duties as described above; or
3. Education and/or experience which is equivalent to "1" or "2" above. However, all candidates must have at least one year of experience as described in "1" above.

Residency Requirement

New York City residency is generally required within 90 days of appointment. However, City Employees in certain titles who have worked for the City for 2 continuous years may also be eligible to reside in Nassau, Suffolk, Putnam, Westchester, Rockland, or Orange County. To determine if the residency requirement applies to you, please discuss with the agency representative at the time of interview.

Additional Information

The City of New York is an inclusive equal opportunity employer committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, veteran status, gender identity, or pregnancy.