Operations Manager – Boyd County Sportsplex

The Sports Facilities Advisory & Management; Kentucky; On-site; USD 52,000 - 78,000; Full time

Job summary

The Sports Facilities Advisory & Management is seeking an Operations Manager for Boyd County Sportsplex in Boyd County, KY. You will oversee daily operations across facilities, manage staff, and ensure a first-class guest experience.

This role requires a bachelor's degree in facilities-related field and at least three years of relevant experience, with strong leadership, communication, and problem-solving skills.

Qualifications

• Bachelor's degree in facility management or related field required.
• Minimum three years of relevant experience.
• Experience managing multiple facilities and event setups.
• Strong interpersonal, negotiation, and problem-solving skills.
• Flexible schedule including nights, weekends, holidays.

Responsibilities

• Lead and supervise day-to-day operations of staff with mentorship and accountability.
• Manage part-time facility operations employees (hire, train, schedule, evaluate).
• Coordinate event setup/teardown and day-of-event tasks.
• Work with event rightsholders to meet event expectations.
• Develop maintenance schedules for facilities and grounds.
• Oversee cleaning, turf, floor care, inspections, and equipment.
• Collaborate with events, marketing, finance, F&B, and leadership for guest experience.
• Inspect grounds daily for debris and ensure facilities stay state-of-the-art.
• Monitor performance and submit work orders; communicate status.
• Server as Manager on Duty as assigned.
• Manage opening/closing of facility and budget adherence.

Skills

Team leadership

Interpersonal skills

Verbal and written communication

Problem solving

Flexibility

Customer service orientation

Education

Bachelor's degree in facility management, recreation, sports management, or related field

Tools

MS Word

MS Excel

PowerPoint

Job description

OPERATIONS MANAGER - Boyd County Sportsplex

BCS SFM, LLC

LOCATION: Boyd County, KY

DEPARTMENT: OPERATIONS

REPORTS TO: GENERAL MANAGER

STATUS: FULL-TIME (EXEMPT)

ABOUT THE COMPANY:

Boyd County Sportsplex is a premier sport, recreation, and entertainment destination focused on improving the health and economic vitality of Boyd County, KY. You will be joining a championship-level team focused on fun, fulfillment, and service, built to enrich the community as well as your career and personal growth.

Boyd County Sportsplex is a managed facility by Sports Facilities Management, LLC, a Sports Facilities Companies (SFC) company. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and event facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.

SFC has been awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented, with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.

POSITION SUMMARY:

The Operations Manager will be responsible for the management of various facilities of the venue. The Operations Manager will ensure that each facility and the appropriate equipment are in good working order to provide first-class experience to all guests. Responsible for all set-up and tear-down of numerous events, facilities are organized and clutter-free, and the grounds and parking lots are clean and pristine at all times.

PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO:

• Lead and supervise day-to-day operations of staff through mentorship, delegation, develop and assign daily tasks, ensure first-in-class customer service, enforce responsibility and accountability, and ensure timelines are being met
• Manage (hire, train, evaluate, schedule, and terminate) part-time facility operations employees.
• Responsible for working in conjunction with the venue event management staff on event details to ensure set ups, breakdowns, and day of event(s) are met and delivered
• Working in conjunction with event rightsholders to ensure we meet expectations for their events
• Develop and implement routine schedules for maintenance of all facilities, such as cleaning, turf grooming, floor care, inspections, equipment monitoring, upkeep, painting, etc.
• Coordinate schedules for during-event and post-event cleaning services
• Work cross-functionally with events, marketing, finance, food and beverage, and leadership teams to ensure strong execution and consistent guest experience
• Inspect grounds of the entire complex daily to ensure a debris-free environment on grounds and in parking lots, evaluate cleaning staff responsibilities, ensure all equipment is stored in an organized fashion to preserve life, and ensure facilities remain state-of-the-art
• Help oversee equipment, storage, supplies, and facility assets with a stewardship mindset
• Monitor daily operational performance and identify issues, blockers, or improvement opportunities before they affect guests, staff, or partners
• Submit work orders as necessary through the client liaisons and have constant communication on the status of pending work orders
• Serve as Manager on Duty (MOD) as assigned
• Responsible for daily open and close of facility
• Work within confines of the established budget
• Perform other duties as assigned by management

MINIMUM QUALIFICATIONS:

• A bachelor's degree in facility management, recreation, sports management, or a related field and a minimum of three years of appropriate experience, or the equivalent combination of education & experience is required
• Prior experience with managing various facilities, set-up and tear-down, scheduling employees, maintaining grounds, etc.
• Must have excellent interpersonal, problem-solving, and negotiating skills
• Must be a team player
• Must have excellent verbal and written communication skills
• Must have excellent computer skills, including Word, Excel, PowerPoint, etc.
• Must be able to work a flexible work schedule (e.g., nights, weekends, holidays, and long hours)
• Must possess current CPR/FIRST AID certifications or must be willing to obtain them within a specified period of time

WORKING CONDITIONS AND PHYSICAL DEMANDS:

• Must be able to lift 50 pounds waist high
• May be required to sit or stand for extended periods of time, whether indoors or outdoors, and squat, stoop, or bend
• Will be required to operate a computer with knowledge of venue POS, Ticketing, Reservation, and Payroll Software
• The facility has intermittent noise