Operations Manager - Boston Harbor City Cruises

Hornblower Corp; Hingham (MA); On-site; USD 70,000 - 100,000; Full time

Job summary

Hornblower Corp in Massachusetts seeks an Operations Manager to oversee daily vessel operations, drive safety standards, and ensure a high level of customer service across ports and crews.

You will coordinate labor productivity, training, scheduling, and regulatory compliance with USCG and company policies, while partnering with Port Directors and HR to recruit, onboard, and retain staff. This role requires a proactive leader with maritime experience.

Qualifications

• Bachelor’s degree or equivalent is preferred.
• 1-3 years of management experience.
• Ability to lift fifty pounds.

Responsibilities

• Oversee safety and security of vessels and facility.
• Establish inter-department communication for vessel tasking.
• Ensure drills are conducted and logged per USCG and company rules.
• Coordinate inspections and renewals with leadership and USCG.
• Respond to customer interactions and document incidents.
• Assist with vessel food and beverage management and inventory.
• Maintain crew scheduling and staffing levels.
• Monitor time and attendance and ensure compliance.
• Evaluate captain crew performance and conduct safety reviews.
• Support HR in recruitment, training, and retention.
• Ensure training compliance for marine personnel.
• Collaborate to meet budget guidelines.
• Perform additional duties as assigned.

Skills

Effective communication

Leadership

Problem solving

Teamwork

Public safety awareness

Education

Bachelor’s degree or equivalent

Master 100 Ton

TWIC

First Aid & CPR

FCC Marine Radio Operators Permit

Tools

Microsoft Suite

Job description

Position Summary:

The Operations Manager will manage daily operations to include the oversight of labor productivity, safety standards, and quality control as well as carry out managerial responsibilities in accordance with the company's policies, to ensure the highest level of Customer Service.

Duties and Responsibilities:

• Ensure safety and security of vessels and facility.
• Establishes effective communications between departments to assist in the coordination of vessel tasking.
• Ensuring that all vessel drills are conducted and logged in accordance with USCG and the companies’ requirements.
• Report 60 days in advance any upcoming inspections and certification renewals to the Director of Marine Operations, Port Captain, and Chief Port Engineer, and schedule inspection dates with the USCG.
• Ensures that all accident reports are completed promptly and accurately.
• Respond to customer interactions and unusual occurrences then document and report to upper management.
• Assist with vessel food and beverage management and inventory.
• Responsible for maintaining the proper scheduling of all marine personnel, ensuring optimal coverage.
• Oversees time and attendance for personnel, including time off requests and approvals, ensuring accuracy and compliance to maintain efficient staffing levels.
• Ensures that direct reports are meeting company standards based on their individual job descriptions and areas of responsibility.
• Set and maintain a schedule of captain crew performance evaluations, including regular ride-along observations, one-on-one conversations, and safety reviews while considering manager recommendations.
• Works to ensure compliance with all company policies.
• Assists Port Director and Human Resources Department to help handle and resolve personnel issues.
• Assists the Human Resources and Talent Acquisitions team to recruit, hire, train, and retain all staff within the port.
• Responsible for all marine personnel onboard and virtual company mandatory trainings.
• Collaborate with management to ensure budgetary guidelines are met.
• Additional job duties as assigned.

Requirements & Qualifications:

• Bachelor’s degree or equivalent preferred.
• Capable of working in a fast-paced environment, both independently and in a team.
• Effective communication skills to direct crew, keep passengers safe, and relay pertinent information.
• 1-3 years of experience in a management role.
• Ability to analyze and solve problems while prioritizing tasks in order of importance.
• Ability to maintain calm and take control in various situations.
• Ability to lift fifty (50) pounds.
• Experience in Microsoft Suite.
• Master 100 Ton.
• Valid TWIC, First Aid, and CPR.
• FCC Marine Radio Operators Permit.
• Must be able to effectively understand and convey written and verbal information to coworkers and guests.
• Maintainuniformandpersonalgroomingincompliancewithappearancestandards.
• Will be required to be available for work nights, weekends and on all major holidays.